Hi, I am Pankaj. I am writing this to make you all aware in case if
you are planning to purchase Aqua Guard's new water purifier "Aqua
Guard - Sensa" which has facility to purify water with both UV and RO
filtering techniques. I booked this product and paid the money at
home itself. Next day the product was delivered by delivery team and
installation technician came later. While installing the technician
accepted that he was not aware of the new product and he tried
installing. Some of the parts he could not instal and left the
machine switched on. Due to leakage of water inside because of faulty
installation, the electrical control system of the machine got
damaged. Also the front transparent panel showing the water level of
the storage tank broke off from the tank. They later brought another
machine, this time with some so called expert technician, but this
time also the front panel broke off at the same place. Meanwhile I
asked them to cancel my order and refund my money as I lost
confidence on thsi product and was not finding it worth its cost (Rs
17900/-). They then brought the third machine and installed in my
absence when I was not at home and gone to office. This time they
claimed that they have brought the machine after thorough testing.
After returning from office, I found that there is a small crack at
the same place where the front panels broke off for earlier machines.
Now again I am chasing after those people to cancel my order and
refund my machine. So if you are planning to go for this machine,
please ensure about the quality of the product.