I got a phone call from BagItToday, on 21st July, 2010 (One month ago) that I am a winner and I've won "a 5 lac gold box"..!!! And to claim this prize, I've to make some shopping which should cross Rs. 29000/- (booking ID: 880136807)and I also have to pay Rs. 5980/- (booking ID: 880136808) for the 5 Lac Gold box...(Surat Diamond Vouchers)..!!
I was very happy,...!!! and immediately arranged my bank debit card, and paid the required amount, and I've purchased Sony Ericsson Mobile worth Rs. 27498/- and paid Rs. 5980/- for the Gold Box..on same day, i.e. 21st July, 2010 (one month ago)...
Then on 22th July, 2010, I've received another call, that I've to pay another Rs. 499/- for crossing the limit of 28,000/-, and I paid it immediately...without any question..!!!
On 25th July, 2010, I got another phone call, from your dispatch department, that they are dispatching my Gold Box, which contains 25 No. of vouchers, worth Rs. 20,000/- each..
Also with a condition that no two vouchers can be clubbed togather..!!!!!
But I can use only one voucher at a time..so if I purchase one item worth Rs. 25000/-, I'll get discount of only 20,000/- and Rs. 5000 I've to pay at my own..
I was not happy with this offer, as it was not said earlier, at time of offering me this gift..
Then she told, if I want to club my vouchers, i.e. want to use more than one vouchers, then I've to pay Rs. 7498/- and against this amount, I'll get one MTV kit..and I paid this amount immediately (Booking ID: 880140379)..!!!
After receiving my both item, (880136807 and 880136808), I started inquiring, about my Gold Gift vouchers..and your representatives, told me that I'll receive it, within 7 days, via email... ..
After waiting for more 25 days and daily pursuing on phone calls, on 25th August, 2010, I received 100 vourcher codes, worth Rs. 5000/- each...(Fraud case No.1), earlier as it was committed it should be of Rs. 20000/- each..!!!
And with the condition (Fraud case No. 2), that I can not club two or more vouchers..!!and also I've to purchase a product which should worth Rs. 8000/- or more...!!!!
it means I to get Rs. 5,00,000/- discount, I've to spend minimum Rs. 3,00,000/-, from my own pocket... If I want a product worth Rs. 10,000/- only..!!!
Both the conditions was never communicated before I puchased any product..!!!
I have sent my complaints so many times, but every time I receive the same copy-pasted reply, ...Nobody is giving me proper answer..I'm totally frustrated now..
I don't know, what should I do now???..
I want to return all the products I've received and I don't want to use these vouchers, and a refund for full amount I spent for these vouchers...
Pleas help me in this matter..I want to file a complaint against ITBC, how can I go for it...????