Dear Friends,



I am new to this forum and have found it useful for the voice that it
provides for a common cause to improve standards of services received by the
consumers. And to this please let me share my experience of abysmal standard
of services I have receied (from Professional Packers and Movers):



I have taken their services for shifting my goods from Bangalore to Gurgoan
(Consignment no. 2367) on 25th Oct.07. I have suffered lot of harassment
since then:



1. The quotation given to me was of Rs.16000/- inclusive of service tax
and excluding insurance. But their Marketing officer (Ajay) promised to cut
down the total cost to Rs.15000/- if I book immediately within one day. I
took the offer and booked my goods and asked Ajay to give me a written
confirmation of the order on phone stating the revised amount from Rs.16000
to Rs.15000/-. Ajay said it is not required and so I trusted him.but after
the packing of goods, their manager at Bangalore told me that Rs.15000/- is
agreed excluding service tax and I have to pay the tax as otherwise they
will unpack the and go.I have to cough up additional Rs.1000/- over and
above the agreed amount to ensure further process of loading of my goods

2. I took insurance cover for Rs.50000/- for which I was to pay
premium of Rs.1500 extra. I asked for the insurance papers before paying the
amount.Professional's team at Bangalore said that the paper will be
delivered next day.I enquared next day, then they said the papers have
already gone to Gurgoan and so I can pay the amount on receipt of paper in
Gurgoan.when the goods reached in Gurgoan, their delivery team asked me to
pay Rs.1500/- without which they will not unlaod.this was a shock to me as
they said the insurance papers are in Bangalore and they can not provide it
to me but I have to pay anyway. Later on, Professional team relented and
unloaded all luggages except fridge. They asked me to pay at least Rs.700/-
if I want my fridge back. I said I have no issues in paying Rs.1500/- but
only on recepit of insurance papers.they took away my fridge and then I kept
on calling them continuously to return back the fridge.finally after 5 days
they brought back the fridge on the condition that I pay the insurance
amount without the papers.as I was quite harassed by then, I have to give in
to take back the fridge.They have extracted insurance money from me without
doing the insurance for which I have specifically put in written application
to them before dispatch of goods.



I and my family were deeply disturbed at the horrendous level of
unprofessional service provided by Professional movers and packers. I told
them that I have to approach consumer court or police if they do not return
my fridge.to this also their manager (Pawan) at Delhi was very audacious
saying to me that "do whatever you want to do". On phone, he used foul and
abusive language as well.I am sure that standard of service can not fall
below this level.Clearly, I have gone through unfulfilled promises, breach
of trust, harassment by taking their services.



Requesting members to guide me on what shall I do now to give them a strong
feedback on their poor services.

Regards

Ravi