Dear Mr.Kumar,

Greetings from the Suvidhaa Grievance Redressal Team!!!

We sincerely apologize for the inconvenience caused to you. We had arranged a visit from our Franchise Support Team to ensure all your issues are resolved. Following is the action taken based on the complaints received from you:

1) You have been mapped with a new distributor who will support you in your day-to-day business functioning.

2) You have been handed the referral incentive amount you were eligible for.

We have also received an email from you on 07th July 2010 confirming that the above mentioned issues have been resolved and you are satisfied with the resolution.

At Suvidhaa, we value your relation with us and we will ensure that we assist you in enhancing your business by using our services. As a service provider, it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

In case you have any other queries/concerns, we request you to contact our Level 1 - Customer Support Team. You can reach them at support@suvidhaa.net or call them on our toll-free number 1800-225-225. They will certainly assist you with your query. We have created an escalation matrix to ensure none of our customers are deprived of a response or resolution to any query or concern they might have. Our Customer Support Team is the first level you can approach for all your concerns. In case you do get a reply from them within 24-48 hours (depending on the nature of your query), you can escalate your concern to our Level 2 Support – Suvidhaa Grievance Redressal Team. You can reach them on cc.head@suvidhaa.net. In case you still do get resolution to your query within 24-48 hours of escalating to the Grievance Redressal Team, then please feel free to escalate to Level 3 by sending the email to vp.ops@suvidhaa.net

We once again regret the inconvenience caused to you and we look forward to serving you better in the future.


Warm Regards,


Grievance Redressal Head

Originally Posted by Vinit Kumar

Dear Sir

I have complained Suvidhaa Services Ltd. on dated 3 Feb 2010 about harassment by

them on 26 feb 2010. Although that complaint was resolved but it was not fully resolved. They

promissed me to refund all the dues (Rs. 3000) by 15 of the april 2010. Its 3rd of

July 2010 and i haven't recieved any refund yet. Furthermore, without any

notification and without my knowledge they changed my distributor.Now i don't have

any contact number to contact him. I need to recharge balance but i am helpless.

I have been harassed again. I tried to ask my previous distributor to help me out.

He tried to help but he was also helpless because my franchise networld computer,

franchise code 19617 wasn't in the list. I tried to contact customer care but

surprisingly they denied to help me.Then i contact Area Sales Incharge Sachin

Goyal for help but he also refused to help till 5 feb 2010. Irresponsible services

of Suvidhaa cost me a lot.
so i lost my customers..

Please Help me..

Vinit Kumar
9210472511
A-1, Ashok Nagar,
Main Mandoli road,
Shahdara Delhi-110093

Dear Sir.

I was having two issues thats why i filed a complaint. But now my both of issues has been resovled.
1. Distributor Mapping has been done. & now i m mapped with the new distributor (Sachin Kumar , 463).
2. About Refferel incentive promised by SE Shyam Kumar & ASM Shashi Prakash. Today 1 (for Rs. 1000 ) refferal has been put in to my ID.& the issue is resolved. ASM Ashish Bharadwaj, TSI Sachin Goyal, SE Shyam kumar Came to me to resovled the problem.

Now I M satisfied with all the things.

Thanks

Vinit kumar
Net world Computers
Fr code- 19617

dear sir
i compaint in suvidha services .my complaint no is 126218. my problem is dish tv recharge e pin no. this e pin no is 3366299462705144, rs 250 is not recharge & another one is 9178358818114092, rs 250 is also not recharge please help me & solve out this problem thanks
himanshu uniyal

Dear sir
I have cancelled the rail booking on 20/06/2010 from kolhapur to pune. PNR No.8531267768,Tr.Id.221937670,Name - Pandurang. Till i have not received the refund. Please refund the amount.

Sachin S. Gatade
20005

place sir i am suvidhaa recharge in AXIS bank amount is 1691/-
place this amount pay my account

23/08/2010. Come your agent my shop and his people say to 5000 in all facility. This time i am pay the amount. After 8 days come your engimear his people say to me 5000 in not alloud railway .i am purchaase your sofetwere specily railway ticket. This time your agent not sayto 5000 in not availbal. Your agent chit to me.
So i request to you please return my amount either i am complain the police staion



for
b.s.communication 48920
baliram sharma
9867141506

Sir i want to mr .ramesh mobil.no we are working suvidhaa network rep . My .name .mr.s.mahendravarman.sree shanmugaa medicals thiruvannamalai.pin.606 603 mobil.no;9488660060.,8825585501. Mail;varma51275@gmail.com.
Sir.i am missing in my posward id so i want new id

To: Customer Support
Sent: Saturday, September 11, 2010 11:44 AM
Subject: complain


dear sir,

some pnr no which i cancelled already,
was not updated yet. So, you are requested
please do needfull as early as possible
to save me from loss urgently. details
given below. for your kind information
i already many times contact your call center
out of which one referrance no is 0649144995.

transection i (2) 188970510 (3) 187301367
1) 0249706256
(4) 189025800 (5) 182332229 (6) 179669342 regards
jyotirmoy

dnet.com
4278
Sir,
I repetedly contacting your customercare through e-mail and phone but all in vain.
Still now the above PNR balance not updated for which I facing trouble with customer
as they new from railway that the payment has been already given back and they think I cheat with them. Now tell me what is my fault? How I am facing them ? Some customers
threatning me that they will complain to consumer forum against me. So, it is my humble request to you please solve the aforesaid problem as early as possible.

regards

JYOTIRMOY BHOWMIK.
DNET.COM
ID 4278
9433078238
9051527231
033 24076585( Office )

I am missing in posward
Sir My Name .Mr.Devendra Deogade.HB Capital Cansultant Pvt Ltd, Nagpur.Pin.440018 Mobil.No;9370469009, Mail;hbcapital.devendra@gmail.com. Username HUKUMCHAND
Sir.i am missing in my posward id so i want new id.

plz send my transiciton number

I am missing my Username and passward
Sir My Name .Mr.jag jeewan.Mobile World,Delhi.Pin.110091 Mobil.No:9990615980, Mail:mobileworld11@rediffmail.com. Username MOBI902SIP
Sir.i am missing in my posward id so i want new id.

dear sir,
i complaining suvidhaa your world of services was very bad.i have given ten thousand rupees in the year 2009 to dharmraj and shishir but i have not got your services.this two person have promise us for launching a new franchicy in antophill sangham nagar but they both have not come to provide the services of suvidhaa till right now.so please sir sent your feedback as soon as possible because i want to start your services as soon as possible.please sent your salesman to start up our services.I was talk with your customercare and they gives as a reference no.367426.we wating for your feedback.so sent your salesman to this address.

shree sai co-op.credit society ltd.
27,bapu kripa communication,
chadani agar naka,
opp.C.G.S. colony,secter:7
antophill mumbai:-400037

my company gaba commincation is the 23/05/2009 and the 21/04/2011 close. my bal.in each Rs.5000 and my today bal. is Rs.1.83 p. and iam no use this bal. please check this is how use. please help me and back my bal. please i am your requesting please help me .
thankyou
gaba commincation kishore nagar,taj pur road,ludhiana.

Dear sir/mam

hello
i have a big problem.. 3/12/2011 ko idea cellular 9575436803 number pr 25Rs ka recharge karaya but abhi tak recharge nahi aaya maine 3 mail bhi kiye but koi response nahi mila . idea customer care se baat ki is number pr recharge ke baare jankaari li to unhone kaha ki abhi tak koi 25 ka recharge nahi hu . mere ID se 25Rs ka transaction ho chukha hai plzz what i do sir

SUVIDHAA POINT(59552)
Dilip Dandhare
post bisnoor betul mp
460668