Greetings from the Suvidhaa Grievance Redressal Team!!!
We sincerely apologize for the inconvenience caused to you. We had arranged a visit from our Franchise Support Team to ensure all your issues are resolved. Following is the action taken based on the complaints received from you:
1) You have been mapped with a new distributor who will support you in your day-to-day business functioning.
2) You have been handed the referral incentive amount you were eligible for.
We have also received an email from you on 07th July 2010 confirming that the above mentioned issues have been resolved and you are satisfied with the resolution.
At Suvidhaa, we value your relation with us and we will ensure that we assist you in enhancing your business by using our services. As a service provider, it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.
In case you have any other queries/concerns, we request you to contact our Level 1 - Customer Support Team. You can reach them at firstname.lastname@example.org or call them on our toll-free number 1800-225-225. They will certainly assist you with your query. We have created an escalation matrix to ensure none of our customers are deprived of a response or resolution to any query or concern they might have. Our Customer Support Team is the first level you can approach for all your concerns. In case you do get a reply from them within 24-48 hours (depending on the nature of your query), you can escalate your concern to our Level 2 Support – Suvidhaa Grievance Redressal Team. You can reach them on email@example.com. In case you still do get resolution to your query within 24-48 hours of escalating to the Grievance Redressal Team, then please feel free to escalate to Level 3 by sending the email to firstname.lastname@example.org
We once again regret the inconvenience caused to you and we look forward to serving you better in the future.
Grievance Redressal Head