Dear all,
We would like to clarify regarding the complaint against the Aditya rainwater harvesters. Based on the customers request, the installation was done by giving the roof top water to Borewell by a filter which filters up to 250 microns.We have carried out this process from past 3 yrs and done 1000’s of Installation with this process. We never had any complaints. In fact even dried bore wells have rejenuvated & quality has improved. Since only roof top water has been given through a filter, there are no chances that the motor being damaged due to this process. The submersible motor name itself indicates that it is already submerged in water and will not be affected by addition of the filtered rain water. As per the information provided by the customer, the bore well is around 15 years old and this might be a mere coincidence for the motor to stop working after the installation.
The customer requested for a Re-charge pit later and we called on few people who take up this task and directed them to customer. On further discussions the customer agreed to pay for materials and we took up labor expenses on compassionate basis. The customer never called back, but instead had filed a complaint in the BWSSB Office.
The claims made by the customer for paying Rs.17,000/ or 20,000/ or more for the installation and a 5 year warranty are not true. The actual payment made is Rs.16,000/- and the warranty being for a period of 1 year.
We had enclosed a copy of the bill and receipts of payments received from the customer and a copy of the warranty card which is normally given with the system to the customer and submitted to the Chairman & the concerned Engineer on August 4th 2010. A copy of the endorsement was also attached for kind reference and submitted again on 08-10-2010 to the office of the chairman BWSSB.
Considering these facts, further claims made by the customer might not be true.
We hope our clarifications are upto the satisfactory level.

Regards
For Aditya rain water harvesters
Anand
9880660701