Hello,

Have you lodge complaint against the courier company, if not then do it first.
If still have a question then feel free to contact us again.

What is the status of complain

Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
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Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
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From: Sabir Shaikh //Kotak /Bank
Sent: Thursday, April 15, 2010 10:51 AM
To: 'Jigisha (SUT CSD)'; 'Boy Major East'; 'Sanatan Sir'; 'surat@firstflight.net'; 'ffcl@firstflight.net'; 'ahdcsd@firstflight.net'; 'ffcl@firstflight.net'
Subject: FW: Courier Not delivered ZB0105690
Importance: High


Update me status of complain

Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
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--------------------------------------------------------------------------------
From: Sabir Shaikh //Kotak /Bank
Sent: Friday, April 09, 2010 6:50 PM
To: 'Jigisha (SUT CSD)'; Boy Major East; Sanatan Sir; 'surat@firstflight.net'; 'ffcl@firstflight.net'; 'ahdcsd@firstflight.net'; 'ffcl@firstflight.net'
Cc: Nikhil Kulshrestha //Kotak /Bank
Subject: RE: Courier Not delivered ZB0105690
Importance: High


Dear All,

Attached herewith mail confirmation from NSDL regarding the confirmation of Address on which
PAN card had been dispatched & return subsequence by your END due to address is "INSUFFICIENT"
&could not delivered & return to NSDL.

Now What is your opinion, ...!!! ???

I assume that courier boy not properly delivered ,even your supervisor not identified and return the same.

What has it been mentioned by JIGISHA in trail mail that "PROVIDE THE ADDRESS DETAILS THEN WE WILL UPDATE YOU"

I think it has been prove & not able to delivered the courier at your end.

I think you have to update to the client "TRUE" instead of making any idiotic "ARGUMENT" regarding
"DON'T have any address with us,keep only POD no for tracker.


Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
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--------------------------------------------------------------------------------
From: Jigisha (SUT CSD) [mailto:surat@firstflight.net]
Sent: Thursday, April 08, 2010 12:04 PM
To: Sabir Shaikh //Kotak /Bank; Boy Major East; Sanatan Sir
Cc: Nikhil Kulshrestha //Kotak /Bank
Subject: Re: Courier Not delivered ZB0105690


Dear SIr,

as per our NSDL contract no need to provide any letter to any client .. so pls co. ordinate wiht only NSDL now ... from our side we stop mail conversation now ..

Dear Neena,

pls now no need to any conversation in this mail .. client have to co. ordinate with only NSDL now .. we have provide all details from our side now this matter is only for NSDL + Cilent .. not with FFCL so pls now from our ffcl side we close this matter

Thanks & Regards

Jigisha

First Flight Courier Ltd
Jay Maruti Complex
Near Gujrat Samachar Press
Udhna Darwaja
Surat - 395002
Ph : 0261 - 3003104 / 3944444
----- Original Message -----
From: Sabir Shaikh //Kotak /Bank
To: Jigisha (SUT CSD) ; Boy Major East ; Sanatan Sir
Cc: Nikhil Kulshrestha //Kotak /Bank
Sent: Thursday, April 08, 2010 11:59 AM
Subject: RE: Courier Not delivered ZB0105690


If I provide u the scan copy of address from NED...& it it correct what will u do...!!!!!

U will have to provide a latter in writing & all courier service from Kotak will be closed down

Nikhil :--

FYI

Courier service of First flight need to be stop if there is any fault of courier company.




Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
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--------------------------------------------------------------------------------
From: Jigisha (SUT CSD) [mailto:surat@firstflight.net]
Sent: Thursday, April 08, 2010 11:45 AM
To: Sabir Shaikh //Kotak /Bank; Boy Major East
Cc: Sanatan Sir
Subject: Re: Courier Not delivered ZB0105690


Dear Sir,

if you talked with NSDL then pls ask to them for scan copy for proof .. other wise we are not able to help you ..

Thanks & Regards

Jigisha

First Flight Courier Ltd
Jay Maruti Complex
Near Gujrat Samachar Press
Udhna Darwaja
Surat - 395002
Ph : 0261 - 3003104 / 3944444
----- Original Message -----
From: Sabir Shaikh //Kotak /Bank
To: Jigisha (SUT CSD) ; Boy Major East
Cc: Sanatan Sir
Sent: Thursday, April 08, 2010 11:41 AM
Subject: RE: Courier Not delivered ZB0105690


Prove me the address is insufficient.......



What ever insist on, i personally confirm with NSDL with tele talk that address on envelope as per request made by me through online....



And i m not stupid that i can update my address deficient.



Provide me the address which is incomplete as per your details which is mentioned in trail mail..
(as per our record same was return due to address Insufficient )

Response the same


Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
-----------------------------------------------------------------------------------------------------------------------------------------------------------------





--------------------------------------------------------------------------------
From: Jigisha (SUT CSD) [mailto:surat@firstflight.net]
Sent: Thursday, April 08, 2010 11:30 AM
To: Sabir Shaikh //Kotak /Bank; Boy Major East
Cc: Sanatan Sir
Subject: Courier Not delivered ZB0105690


Dear Sir,

without any proper checking you are not suppose to blame to us .. and we have also not blame to our delivery staff .. as per our record same was return due to address Insufficient .. and its correct reason provide by my delivery staff so now its batter to co. ordinate with only NSDL and provide some proof to us so that we will do the needful

Thanks & Regards

Jigisha

First Flight Courier Ltd
Jay Maruti Complex
Near Gujrat Samachar Press
Udhna Darwaja
Surat - 395002
Ph : 0261 - 3003104 / 3944444
----- Original Message -----
From: Sabir Shaikh //Kotak /Bank
To: Jigisha (SUT CSD) ; Boy Major East
Cc: Sanatan Sir
Sent: Thursday, April 08, 2010 11:20 AM
Subject: RE: Courier Not delivered ZB0105690


Dear Ms,

There would be common logic that scan copy not available post courier dispatched details.
Instead of demanded details from customer side, enhance your system that all delivering details has to be captured against Sipper copy NO & so that it can be data available with u regarding address details.

I think u will better know where is the address & your silly delivering boys could not found....

I am surprise not having details with u...


Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
-----------------------------------------------------------------------------------------------------------------------------------------------------------------





--------------------------------------------------------------------------------
From: Jigisha (SUT CSD) [mailto:surat@firstflight.net]
Sent: Thursday, April 08, 2010 11:15 AM
To: Sabir Shaikh //Kotak /Bank; Boy Major East
Cc: Sanatan Sir
Subject: Courier Not delivered ZB0105690


Dear Sir,

pls provide SCAN copy of that cover which was send from NSDL for you .. after that we will check and confirm

Thanks & Regards

Jigisha

First Flight Courier Ltd
Jay Maruti Complex
Near Gujrat Samachar Press
Udhna Darwaja
Surat - 395002
Ph : 0261 - 3003104 / 3944444
----- Original Message -----
From: Sabir Shaikh //Kotak /Bank
To: Boy Major East
Cc: surat@firstflight.net
Sent: Thursday, April 08, 2010 10:57 AM
Subject: RE: {Disarmed} Courier Not delivered ZB0105690


May I know on what ground the said courier has been return in spite of there would be perfect address on envelope?

Even not call to customer is case not identified address cell no already mentioned on it.......!!!


Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
-----------------------------------------------------------------------------------------------------------------------------------------------------------------





--------------------------------------------------------------------------------
From: Boy Major East [mailto:boymajore@firstflight.net]
Sent: Thursday, April 08, 2010 9:54 AM
To: Sabir Shaikh //Kotak /Bank
Subject: Re: {Disarmed} Courier Not delivered ZB0105690


Dear Sir,

Sorry to inform it has been return pls contact NSDL on 020 /27218080.

Thanks & Regards,

Neena
Boy Major - Dept
----- Original Message -----
From: Sabir Shaikh //Kotak /Bank
To: mailto:ffcl@firstflight.net ; ahdcsd@firstflight.net ; ffcl@firstflight.net
Sent: Tuesday, April 06, 2010 2:56 PM
Subject: {Disarmed} Courier Not delivered ZB0105690


Dear Sir,

This is to inform you that my one of the courier from NSDL has sent to my address, it has found that address is insufficient may i know the full address which is supposed to be delevered.

As per NSDL information the address is correct & very easy tracable \locate to my adress.

Please check the same & revert the same immediately if sent to Ho \NSDL please collect the same & return to my address.

My cell no is 09909956003

Your PAN card has been dispatched on 27-Mar-2010 by First Flight Couriers Pvt. Ltd courier vide airway bill no. ZB0105690, at the address for communication* indicated by you in the application.

Consignment Numbers
Consignment Number Booking Date Origin Destination Receiver Name & Contact Number
Status Delivery Status
Time/Reason Date
ZB0105690 28-Mar-2010 mumbai surat Return to Origin address insufficient 5-Apr-2010

function cl() { window.close(); } function fcs() { self.focus() }
Consignment Number : ZB0105690
Date Serving Location Status
28-Mar-2010 mumbai Despatched From Origin
29-Mar-2010 surat Arrived At Destination Hub
30-Mar-2010 surat late arrival of c/ment, schedule for next day deli
02-Apr-2010 surat address insufficient
03-Apr-2010 surat address insufficient
05-Apr-2010 surat Departure From Destination (RTO) - address insufficient



Thanks & Regards,
=================
SABIR SHAIKH | Retail Asset - Operations| Kotak Mahindra Bank Limited
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Kotak House, 3rd Floor, Opp. IDBI Bank Ltd, Ghod dod Road, Surat 395 007 | (0261) - 3216776 (D), (0261)-6577994 |
-----------------------------------------------------------------------------------------------------------------------------------------------------------------



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This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.

Disclaimer : “This e-mail (and its attachments) may contain confidential, proprietary or legally privileged information and is intended only for the individual named addressee. You should not review, disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrived late, incomplete or contain viruses .The sender therefore does not accept liability for any errors or omissions in the contents of the message or your reliance on the contents of this e-mail. Any contractual document or commitment of whatsoever nature given by the sender of this e-mail would be binding between First Flight Couriers Limited and the addressee/intended party only if the same is reproduced in writing and signed by the authorized signatory of First Flight Couriers Limited”




DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.

Disclaimer : “This e-mail (and its attachments) may contain confidential, proprietary or legally privileged information and is intended only for the individual named addressee. You should not review, disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrived late, incomplete or contain viruses .The sender therefore does not accept liability for any errors or omissions in the contents of the message or your reliance on the contents of this e-mail. Any contractual document or commitment of whatsoever nature given by the sender of this e-mail would be binding between First Flight Couriers Limited and the addressee/intended party only if the same is reproduced in writing and signed by the authorized signatory of First Flight Couriers Limited”




DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.

Disclaimer : “This e-mail (and its attachments) may contain confidential, proprietary or legally privileged information and is intended only for the individual named addressee. You should not review, disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrived late, incomplete or contain viruses .The sender therefore does not accept liability for any errors or omissions in the contents of the message or your reliance on the contents of this e-mail. Any contractual document or commitment of whatsoever nature given by the sender of this e-mail would be binding between First Flight Couriers Limited and the addressee/intended party only if the same is reproduced in writing and signed by the authorized signatory of First Flight Couriers Limited”




DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.

Disclaimer : “This e-mail (and its attachments) may contain confidential, proprietary or legally privileged information and is intended only for the individual named addressee. You should not review, disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrived late, incomplete or contain viruses .The sender therefore does not accept liability for any errors or omissions in the contents of the message or your reliance on the contents of this e-mail. Any contractual document or commitment of whatsoever nature given by the sender of this e-mail would be binding between First Flight Couriers Limited and the addressee/intended party only if the same is reproduced in writing and signed by the authorized signatory of First Flight Couriers Limited”