I have taken a club mahindra (CM) membership in my wife Monika Mohini's name ( Membership Id: 776789 ) in July 2008. Apart from the first gift Holiday they offered, I have holidayed in their 2 more resorts. I have no complains with the quality and service of the resorts. But securing reservations/bookings during the last 3 occasions were quite an exercise for me. Their treatment with the 'privileged' members ( since the members pay in advance) seeking reservations/bookings are quite painstaking. Based on my experiences with the reservation/booking process and the huge shortcomings and deficiencies in the services they offer, I have opted to get out of the membership. I have thoroughly documented all the communications that I have had with them while arguing and pleading against the deficiencies and their unprofessional ways of servicing. In short I have following allegations to make to substantiate my move :

1. The number of rooms available with them for the members is far less than required for the number of members they have enrolled.
2. This results in long waiting time for the members, who have paid in advance. They sometimes insist on the members to plan their Holidays 4-6 months ( ridiculous !!) in advance in order to secure booking in resorts. This clearly shows they are short on rooms. I have a calculation, I can proof they are hugely deficient by rooms and somehow managing the show by fooling the members by showcasing the upcoming resorts. It clearly establishes that they are aware of the fact that they are short on rooms as compared to the membership size.
3. A member, who has paid in advance is trapped and is bound to wait at the mercy of CM, though it takes away all the air out of their holidaying mood and available time slot. Moreover, they allocate more and more rooms in any resort for non-members( this is strange !!), which is a fresh source of revenue for them. In a resort at any point of time, when there is 'No-room' for a member, there would be rooms available for non-members. As far as I understand the priority should be given to ones who have paid in advance, irrespective of member or non-member. Its a clear example of taking members for granted, taking them for a ride, cheating them,fleecing them, exploiting them, just because they have paid in advance and they are trapped.
4. The support staff they have ( mostly, I have interacted with member relationship team) are utterly unprofessional and are a big pain in the neck since you get interact with them every time you need a booking.The seem to lack coordination among different teams and last but not the least, if at all you suffer because of their services,they take you for granted. Because of their mistake my EMI got discontinued for several months without any notice to me and when I tried to get a booking , they suddenly emerged out of no where with a huge dues, which was a surprise to me. For spoiling my financial planning and holidays they are not even sorry, not even ready to compensate.

Based on the above shortcomings/deficiencies and several more I have asked for the withdrawal of my membership with refund of the money I have paid till now. They have a clause in the membership agreement which they are using as a blanket shield, which says at no point of time the membership can be called off or members can ask for any kind of refund. But for serious shortcomings in the services and their fraudulent scheme of things, I have decided to sue them in the court of law/Consumer court. I have given enough opportunities to them to mend themselves and compensate for the kind of harassment I have had, surprisingly they accept their mistakes but are not ready to budge.
Please guide me for lodging a case against them. I am a Gurgaon resident. I want a compensation for the kind harassment I have had in last 2 years apart from the money that I have already paid for their shoddy services.

Thanks,
Vinay Prakash
9810501690
vinayp2000@gmail.com