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Cheating By India Times Shopping CHEATING BY INDIATIMES SHOPPING
I had made order for Kitchen Nicer Dicer for Rs 499/- + 85/- as shipping charges from India Times Shopping vide Order No 112034451 Sub Order No. 2711793 dated 10 Nov 09 to gift it to my relative on 05 Dec 09. The item was received by me on 18 Nov 09 in damaged condition. I had made a complaint vide complaint No. 25738 dated 19 Nov 09. The representative of India times customer care has informed me that TNT Courier will collect the item from my residence. But on contacting the TNT Courier it was informed that their services are not available at Bareilly. I had again contacted to India times on phone as well as through E mail on 24 Nov 09. They had advised me to send through any other courier and they will refund the courier charges. I had dispatched the item through First flight Courier vide way bill No W 42283165 dated 24 Nov 09 for replacement which was received by the consignee on 27 Nov 09. The copy of way bill was forwarded by me through E mail on 24 Nov 09. The item was not replaced by 05 Dec and my purpose to gift was failed. The item was received by me on 18 Dec 09 again in damaged condition. The complaint was made on phone vide complaint No 57900 dated 18 Dec as well as through e mail. Customer care executive has again advised to return the item. I was fed up with their services and not returned the item and requested them to refund my courier charges for Rs 212/-, but despite of repeated requests through emails and on phon on18 Dec 09 ,2,7,11,13,14,16,18 Jan10 no satisfactory reply is received. On phone customer Care executive either telling that they have not received the courier receipt or the refund will be send in the shape of Gift certificate within 24/48 hrs. Though the scanned copy of courier has already been sent as attachment to my E mails dated 24 Nov, 18 Dec 09,13,19 and 21 Jan10. A copy of e mail dated 23 Dec 09 received from India Times acknowledging the receipt of courier slip and assuring the refund with in 7 days is reproduced below. Now they are not responding to my E Mails. And on phone either telling that they have not received the courier slip or the gift certificate will be sent within 24/48 hrs. I have expended more than Rs 250/ in making calls to India times No 09910118888. This is a matter of clear cut cheating.
Dear Mr. Pandey ,
We thank you for contacting Indiatimes Shopping.
With reference to your mail dated 22.12.09 for order number-112034451(2711793), we would like to inform you that we have forwarded your courier slip to the concerned department to arrange the refund of same through Gift Certificate. Kindly allow 07 working days so that we can revert you with the proper solution.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Simran Preet - Customer Service
Indiatimes Shopping
----- Original Message -----
From: Ramesh Pandey
To: cancellation@indiatimes.co.in
Cc: icare@indiatimes.co.in
Sent: Friday, December 18, 2009 7:17 PM
Subject: Fw: Re: Replacement Procedure - Order No. 112034451, Sub Order No. 2711793
Submit Complaint..
Almost same problem is here, rmchpandey ! got some solution?? 
Originally Posted by rmchpandey 
