Date: 15th September 2009

KIND ATTN: MANAGING DIRECTOR

HARVEST GOLD INDUSTRIES PVT. LTD.

RZ-167 (1), A-BLOCK, ROAD NO. 4

MAHIPALPUR EXTENSION

NEW DELHI - 110037

CUSTOMER CARE NO.: 011-32451303

EMAIL: contact@harvestgold.in

Re: Substandard Pack of Harvest Gold’s Hearty Brown Bread

Dear Sir,

This is in reference to the Harvest Gold’s Hearty Brown Bread that I have been using since the last one decade. This bread had been fed to me by my father and continuing with the trend, I have been feeding my 8-month old daughter with the same bread since the last two months.

Today morning, when I opened the pack of Harvest Gold’s Hearty Brown Bread to prepare breakfast for my husband, discarding the first piece, when I took out the 2nd & 3rd Slice (scanned copies of Samples attached), to my sheer disappointment, the two slices contained the miniature of the thread like substance (which resembles the piece of the cloth drying plastic string).

The Bar Code on the afore-mentioned sub-standard pack is 8-906020-460089. The relevant batch number is A015 and the expiry date is mentioned as “Best before 17/09/2009 .

“Harvest Gold” is a household name whenever we have to buy a pack of bread. I have never faced any problem since the last one decade. It is a matter of deep regret that the manufacturing plant of such a renowned company is not hygienically maintained. Moreover, the production manager and the higher authorities are not concerned about the quality of the product being manufactured and supplied to the households all over India .

I wondered what would have happened, if somebody else from the household, had fed the afore-mentioned slice(s) to my daughter.

But, after having such a bitter experience with Harvest Gold, I have no choice but to file a complaint in the Consumer Court regarding the same. I have retained the cover of the defective Bread pack. The samples of the two bread slices as well as the front as well as back cover of the pack of Harvest Gold’s Hearty Brown Bread are attached herewith for necessary action at your end.

Matter urgent needs immediate attention.