Hello,Below are communication I had with Bajaj on mail.My assistant had also visited the branch and am convince to the level Bajaj finance is operating without any professionalism. The representative very conveniently agreed that since they have targets to meet hence none of the sales team neither collection guys explain the terms which are crucial for customers. These people have already applied my EMI to overdue charges which I have no Idea.Can someone help me with my below concern.Regards,Naeem----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Firstly it’s me who regrets banking with Bajaj Finance as I do not see any kind of professionalism in your way of working. I don’t know with whose permission you adjusted my additional EMI amount to Over due chares which is what I am disputing. How can you adjust my EMI for things we are in dispute? I am asking you to waive and you are filling your pockets with easy money. Also since so long I have been following up with Bajaj on calls and mails about additional EMI sent to your account, none of you accepted the fact and all of sudden you have applied the funds to accounts at your convenience. I wish to get proper audit of my accounts to prove about the communication provided to me on additional charges levied on me. I want to know to whom I should escalate this matter to as I am not convincing with replies I am getting from you or the call representative. I state again I am determine not to pay any over charges and since you have already deducted from my advance EMI, I am not going to pay any further EMI till the issue is settled. Please get back to me with your escalation matrix. I will be raising the same with consumer cell too. Regards,NaeemFrom: Grievance Redressal Team [mailto:grievanceredressalteam@bajajfinserv.in] Sent: Friday, January 20, 2012 2:25 AMTo: Mohammed Naeem SurtySubject: RE: Overdue Charges-(Loan Account No.5770CD00094399) Dear Customer, Thank you for writing to us at Bajaj Finserv Lending. We regret for the inconvenience caused to you. We observe from our records that, the payment presented through ECS has been returned by your bank, with the reason for the first three EMI's is Mandate rejected by them and for the fourth EMI bank rejected mandate due to sign mismatch. Please note that we have already sent the ECS mandate to your Bank for activation of the ECS. We request you to kindly take this up further with your bank. We regret to inform you that only dishonored EMI can be paid through online. Future EMIs can be paid through ECS / PDC and if EMI gets dishonor then dishonor charges will get levied on your respective loan account. Also like to inform you that we have received the excess EMI of Rs. 1337/- which was paid by you in cash but the same amount has been adjusted with the Payment return and overdue charges of total Rs.1,400/-and the balance amount is of Rs. 63/- for which you have to make the payment at the nearest Bajaj Finserv branch. Kindly find the attached Statement of account of your loan account for your reference. To ensure smooth functioning of your ECS, you may register once again by following the below mentioned steps -· Please take 2 printouts of the attached ECS mandate form and fill both the forms.· Forms need to be duly signed and stamped by your bankThe above mentioned documents need to be submitted at your nearest branch BRANCH ADDRESS – Bajaj Finserv Lending,4th Floor, 271, Business Park,Off Western Express Highway,Near Virvani Industrial Estate,Goregaon (E), Mumbai- 400 063. For any further clarifications write to us at wecare@bajajfinserv.in. Your feedback is important to us. Please take a few minutes to give us your feedback .[Feedback link] Assuring you of our best services always. Grievance Redressal TeamBajaj Finserv Lending,(Bajaj Finance Ltd.) For an easier and faster access to your account details, please use our new IVR (Interactive Voice Response) facility on our Customer Care toll free numbers: 1800-209-5152 (for EMI cards) / 1800-209-4151 (for all other loans). All of the following information and more is just a click away on our IVR:Loan InformationEMI related – balance, last paymentStatement of accountsNOCSecurity Deposit RefundEMI CardTDS Certificates Should you have any friends or relatives who are interested to avail any of the following types of loans, viz. Consumer durable loans, mortgages, construction equipment loans or business loans, please do refer our services. We shall be glad to assist them. From: Grievance Redressal TeamSent: Friday, January 20, 2012 12:21 PMTo: Mohammed Naeem SurtySubject: RE: Overdue Charges-(Loan Account No.5770CD00094399) From: Mohammed Naeem Surty [MohammedNaeem.Surty@wns.com]Sent: Tuesday, January 10, 2012 6:53 PMTo: Grievance Redressal Team; We CareSubject: RE: Overdue Charges-(Loan Account No.5770CD00094399)Hello, Further to my below concern, I have again facing hard times due to your service staffs irresponsible behavior.Yesterday I have been called for about 5-6 to make my EMI payment online. I have updated the caller that since 3 months I have been paying cash and am getting receipt for the same. The caller replied that its been stop and I need to make payment online. While making payment I have been facing problem with site which I notified to the caller but he asked me to try on till I succeed.I made the online payment through CITI bank debit card and the money got deducted from my bank account and have received notification from bank. However the Bajaj site went blank and I did not received any confirmation. Further to above a representative came to my house yesterday and even collected Cash for Jan’11 EMI. Now I have made two payment for Jan’11 and not a single is reflecting on my account on your site. Today morning I again got a call from Bajaj too confirm if I have made the payment, I explained entire story to the representative and asked him to revert with his finding. I have not received a single call till now on the status. I am really not happy with the way Bajaj finance is handling my account. I have not received on ant reply on mail I sent yesterday. I hope I get a reply on both soon. Thanks & RegardsMohammed Naeem From: Mohammed Naeem Surty Sent: Monday, January 09, 2012 7:17 PMTo: 'grievanceredressalteam@bajajfinance.in'Subject: Overdue Charges-(Loan Account No.5770CD00094399) Hello, This is regarding above loan with I took from Bajaj Finance in Sep'11. The EMI due on my account is 1337 monthly and I have asked for ECS option. For Oct'11 I received a call from Bajaj Finance office informing that the Cheque is not honored without any reason. Also they informed me that in such situation I need to pay my EMI in cash every month and I will receive receipt for the same. Since then I have been paying cash till Dec'11 dues and have receipt for the same. To my surprise I have received call today from Bajaj Office claiming additional amount of RS 1400 as against Cheque Bouncing Charges. This is ridiculous as firstly I was never informed why my cheque was bounced. I always had sufficient balance to pay my EMI and have been regular with it so far. Till this 4 months no one from Bajaj informed me about this charges. I see that the responsible staff at your end are not doing their job and its really effecting me as your customer. Also I have taken loan on durable earlier from Bajaj and have never faced such issues earlier.I request you to look into my concern and waive the charges put on me. I am determined not to pay these additional penalty put on me for no mistake from my end. I have been regular with my EMI and would definitely pay all who i owe correctly. Kind revert at earliest Regards,Naeem