Hi,
This is Sujeet U.Singh I am having a bike loan with HDFC bank my Loan A/C No is 19279684.
My EMI amount is 2235 for December month it was supposed to be deducted on 5th as usual but for this month it bounced stating that the EMI was hit during the 1st half of the day wherein in my account money was credited during 2nd half.
Point No 1- I went through the Terms & Condition It never showed that EMI will be deducted during 1st half.
1st Instance:-
I received a call from HDFC bank stating that your EMI has bounced for December month so i asked him how come it bounced when i already had funds in my account on 5th as mentioned so they said it was hit during the 1st half and you failed to maintain amount in your account and for that you will have to pay EMI bouncing charges so I said why will i pay when i had maintain the balance on 5th as stated so i said before paying such charges i want to clear it up with the bank on which he said no problem as if for now you can pay us the EMI amount in cash so i said that's okay and he sent his Executive whom i paid the amount on 9/12/2011 for which i have the receipt as well.

2nd Instance:-
On 17/12/2011 i went to a ATM to withdraw money which i was supposed to give it to someone i see that the amount is less that what i had 2 days back after checking my bank transaction it showed that again my EMI is deducted so i called up the HDFC bank on 17/12/2011 wherein i spoke with two executives i don't remember the name of the 1st executive but i do remember her senior's name, his name was "Allwyn" when i spoke with him he told me that my amount was deducted because the system was not updated and held the collection's team responsible for it which even i thought and thereafter he committed me that the amount which was deducted that i will be getting at the max by monday or by Tuesday i.e 20/12/2011 and even the Penalty amount will be waved-off if you approach the bank for it. I was satisfied and i kept the phone.

3rd Instance:-
On 19/12/2011 I got a call from HDFC Bank this time i guess it was from the collection's department
from Kanjurmarg he said that he called up for the follow-up status of the complaint launch and i will be getting a refund of 1785 and 450 will be deducted so after talking to him for while he stated that he will refund 2035 and only 200 will be deducted as the penalty so i agreed after which he said that he will be calling me back after taking the approval i said okay no problems.
I waited for his call but he never turned up calling me back.

4th Instance:-
I finally called them today in the afternoon i.e 21/12/2011 to know why still the amount is not transferred on which i spoke with a executive named Ajay and he was actually not able to assist me the way i was expecting because when asked why my money is not transferred he said that your request is registered so i said i know that already but when I will be getting my money but he said he cannot commit me anything and i did not like that statement and atleast when i am asking for my hard earned money so i asked him to transfer me to the floor supervisor and i got connected to "Ms.Poonam" with her i spoke nearly about 1 hour but she never had a way out to support the customer and she always had 1 thing on her mouth that this is the bank policy,RBI policy. I asked her why my money was deducted again when i already paid it so she said because you failed to maintain balance in your account so i said does that comes under bank policy if some one's EMI gets bounced you will charge them twice???
She told me that when a EMI gets bounced for the 1st time you get a call from Collection's department and they give you 2 options 1st:- Pay it in cash or 2nd:- it will hit again after few days and for the extended days you will have to pay interest so is said i never got the 2nd option. I said when you people can charge us interest for the days we make late payment then even the customer should be getting interest for the days the bank is keeping my money with them on which she again said no it is not possible this is not a bank policy,RBI policy.......I was supposed to give this money to some one else on which now i have to pay interest now who is going to pay the interest as this is not my fault and on top of it i am not getting my money + i am charged 450 penalty for delaying it for 6 hours i don't understand they have my money from 16-till dated that is like 6 days they should be giving 4500 in that case.

I am feeling helpless and i have been wasting time talking to this people now i feel.

So Please help me out.