Respected all,

I had purchased a Bajaj Discover 135 vehicle Reg# KA02-HA-911 availing a loan of Rs 44,000 from Bajaj Auto finance in Sep 2007 payables as 2173 in 23 months

1. The loan was supposed to be cleared as an ECS from ICICI Bank for which cheques had been provided to Bajaj auto finance by me.

2. Though all requirements were furnished towards ECS and there was sufficient funds always in my account the first 4 installments were collected by the collection executives in cash.

3. After the 5th EMI paid through cash I moved abroad for a training for 3 months during which I managed to speak to one of the collection executives by calling all the way from US to my home when he had visited my home to check why the ECS facility was not going through in spite of all the requirements met and Cash payment was not preferable by me.

4. The agent promised that further EMI's would go through in ECS and no collection agents visited my home for next 4 months after which the EMI started deducting from my Bank account and regular payments made till Sep 2009.

5. After I returned from US i tried to locate the Bajaj Auto finance office but couldn’t trace it.

6. Tried to contact them over the phone but the phone was not working...Even today the phone numbers provided as 08023525762/63 is not working.

7. Mean while I had shifted my home and could not update the address with the financier due to above reason. The Bajaj showroom staff also didn’t co-operate me in finding the Finance office location. I had also sent an email to one of the email ids found in internet in August 2009 and forwarded same email to [B]baflcustomercare@bajajauto.co.in but no response was received.

8. On 09 Oct 2009 my vehicle went missing from a parking area and immediately I requested my brother to check for this address and verify if my vehicle was ceased by the finance. He was successful in locating the office and they confirmed orally that the vehicle was not ceased. I also got their toll free number and placed a request to notify me on my phone 9742771999 incase the vehicle was ceased.

9. After learning there was no ceasing of vehicle took place an FIR on Vehicle theft was logged in respective police station.

10. Even after a month of this incident the Bajaj Finance staff was still saying that the Vehicle is not ceased and I carried out procedures to avail the insurance on this vehicle.

11. The finance company had by then levied different types of penalties and charges which were totaling to 21,000+ against missing to pay 4 EMI's during my visit to abroad.

12. After I arranged the fund to pay it off on 31st Dec 09 and went to the Cubbon park branch they shocked me by saying that my vehicle was ceased before a month and was already sold to someone. They made me run to different branches for this.

13. This entire incident has made me to under go a lot of confusion and mental agony and physical strain.

14. Firstly the Finance company miss-guiding me by saying the vehicle not to be ceased and then they have already sold it.

All of my family members were under depression since Oct'09 and the thought of the vehicle makes them grim.

Please help me to get justice in this situation that I have paid 19 out of 23 EMIs correctly and though I was capable of paying up the rest I have lost my bike which was a dream come true for me.

I need my vehicle KA-02 HA 911 in which ever condition it is, and I shall not be able to pay more than my 4 EMI’s pending.

Thanks & Regards
Rajesh Gope
Bangalore

Hello Rajesh,

Kindly share your full contact details, loan details, apart from this collect all the payment receipt, and your bank statement that shows your fund status.

Originally Posted by admin

Hello Rajesh,

Kindly share your full contact details, loan details, apart from this collect all the payment receipt, and your bank statement that shows your fund status.

Thanks a lot for your immediate response...I shall get all the related documents ready at the earliest and provide them to you..!

My complete postal address is as follows:
Rajesh Gope
#39, 2nd crs, JC nagar,
3 stg, 4 blk, Near Basaveshwaranagar water tank
Bangalore 560079
Phone 9742771999
9741444322

Have a great day!

Originally Posted by Rajesh Gope

Thanks a lot for your immediate response...I shall get all the related documents ready at the earliest and provide them to you..!

My complete postal address is as follows:
Rajesh Gope
#39, 2nd crs, JC nagar,
3 stg, 4 blk, Near Basaveshwaranagar water tank
Bangalore 560079
Phone 9742771999
9741444322

Have a great day!

Hi...I have collated all the required documents as below:
1. Loan statement from Bajaj finance
2. Initial letters from Bajaj finance mentioning that my payments would be through ECS.
3. Bank account statement from Sep 2007 to Dec 2009 showing balance maintained.
4. FIR copy of complaint lodged for missing vehicle
5. Copy of letter presented to RTO to intimate me incase any ownership transfer is observed for Vehicle no KA02-HA-911.

The total amount charged by the finance co is above Rs 93,000 against the total loan amount being around Rs 52,000. The company has made a tactful profit against issueing loan on my vehicle and there by seizing it and selling the same.

Pls let me know how should I go about this now.

Thanks
Rajesh Gope

Hello,

I have gone through your case, and found that you have only one option left i.e. file a case against them in the consumer forum, but before filing case against them you need to do some basic things: First send a written notice to the CMD, Nodal officer and the branch manager of Bajaj finance, ask them the details/reason of deficiency in services of ECS, vehicle recovery without any intimation, sell vehicle without any information.

As you have mentioned that the ECS form is signed and you have sufficient fund in your account every time, so as per I think you are very much strong in your side.

Do it first and wait for 15-20 days for their reply and then contact us again.

Originally Posted by Sidhant

Hello,

I have gone through your case, and found that you have only one option left i.e. file a case against them in the consumer forum, but before filing case against them you need to do some basic things: First send a written notice to the CMD, Nodal officer and the branch manager of Bajaj finance, ask them the details/reason of deficiency in services of ECS, vehicle recovery without any intimation, sell vehicle without any information.

As you have mentioned that the ECS form is signed and you have sufficient fund in your account every time, so as per I think you are very much strong in your side.

Do it first and wait for 15-20 days for their reply and then contact us again.

Hi Sidhant,

Thank you so much for your guidance, Please let me know if I need to take up the services from a Lawyer towards issuing the notice mentioned by you. The terminology CMD and nodal officer is new to me, pls help me to understand about them and where could I locate them and their address to copy the notice to.

Thanks

Rajesh Gope

Hello,

You can visit : videocon fridge for notice reference.

You can also contact to any lawyer. I suggest you to go to your nearest consumer forum, you can find many lawyers over their who deals only in consumer related cases.

Hi,

Thank you for the notice copy. I shall do the needful and also contact a lawyer at the earliest. I need a clarification on one of the lines mentioned inthe notice "And the consumer complaint will be at your cost and expenses, and we will seek compensation" ....will the cost of fighting the case will be on the company or do I need to shell out to pay from my pocket towards the expenses towards this case.

Thanks

Hello,

Visit: Address

Check this, this may answer many of your problem.

Thank you so much for your guidance!
This will surely help me!

Regards
Rajesh Gope