I had first sent this mail to TATA AIG and HSBC credit cards on June 17, 2009 and the grievance has not been resolved yet.

My original complaint:
My name: Varun Sethi
Contact number : 0091 9899766487
Holder of policy numbers :
1. MRP 10000005569,
2. MRP 10000005570,
3. MRP 10000005571,
4. MRP 10000005572. and
5. HCP 03000024543 and
6. HCP 03000024542
of TATA AIG sold to me through corporate agent HSBC on a phone call

My Grievance
With a sense of disappointment and annoyance, I am writing this mail to highlight the carelessness at the part of the TATA AIG and the lack of coordination between TATA AIG insurance company and the HSBC Credit card department.

I have 2 grievances to report

First
I had taken certain FSP accident insurance policies (4 in nos) from TATA AIG in November 2008 after an HSBC executive called me for the policy solicitation and the premium was to be debited to my HSBC Card number ending with 3947.
HSBC issued me a new card with number ending 4058 in Dec 08 telling me that HSBC fraud detection department has identified cases of fraud on one of the merchant establishment where I had used the old card.
In the meanwhile, I noticed that my HSBC statement does not charge me the TATA AIG insurance policy premium. I called up the TATA AIG and got to know to my amazement that the policies have lapsed and the TATA AIG kept trying to charge the premium on the old card which was non existent then. This shows the lack of coordination between TATA AIG and HSBC Credit card department. Is it not HSBC's responsibility being the corporate agent of the TATA AIG to inform any change of card numbers? I as a policy holder was of the impression that all of my family members are covered under the insurance only to be informed by TATA AIG that the policy has lapsed. I am at the receiving end. I have no one to complain??

Second:
After I realized that the policy has lapsed, I bought 6 new policies from TATA AIG on my new HSBC card ending with 4058.

Policy numbers
MRP 10000005569, 10000005570, 10000005571, 10000005572.
And HCP 03000024543 and 03000024542.

At the first Instance, I received 7 policy documents at my residence to my amazement and disappointment with a policy number MRP 10000005577 (in the name of one of my brother - Bharat Bhushan Sethi) as an extra policy and the premium charged to my card account when another policy bearing the same name MRP 10000005571 was also issued.

I called up the customer care to inform this and get the extra policy cancelled.

2 months later I have received a call from one of the TATA AIG executive (week ended Jun13, 2009) from phone number 02267204129, informing me that both the above policies (in the name of my brother - Bharat Bhushan:one actual and another extra policy) have been erroneously cancelled. The entire remaining premium around Rs. 4500 (differential of total premium and the amount already charged to my credit card before cancellation) on the policy has been charged to my credit card. I don't know why? This is clear loot and robbery.
First - who asked them to issue two policies bearing the same name. Second: who asked them to cancel both the policies? Why is the premium for both the cancelled policy charged to my credit card. (Can you please refer to the verbal transcript which as per IRDA rules all insurance companies are required to maintain and check what had I instructed the TATA AIG executive regarding cancellation of policy).

To add to confusion and irritation, when I called up TATA AIG customer care on June 17, 2009 at 1800 tollfree number, I got to know that Bharat Bhushan's Policy MRP 10000005571 is still effective. Also that the two HCP policies mentioned above are also effective but my credit card is not being charged with the premium for these two policies.

I am seriously aggrieved and don't see an end to the TATA AIG and HSBC woes. Instead of getting back to me with the real problem and refund of excess premium TATA AIG quietly cancelled all th epolicies and did not bother to realise that I spent 3 hours on the Insurance executive call giving them the details about the insured and nominee.

I demand a knowledgeable executive from TATA AIG or HSBC call me to inform the current status of all the policies including the monthly amortization schedule.

I suggest this be done at the earliest in the interest of time and money. Otherwise I am sufficiently aggrieved to find resolution to this callousness of the TATA AIG from the consumer courts and the social networking websites where I can preach the callousness of TATA AIG by submitting my story. I also intend to use media (CNBC Awaaz etc) if there is lack of concern at TATA AIG and non redress of these grievances within reasonable time.

I have a similar experience with TATA-AIG GENERAL INSURANCE.

I have taken two policies one on my name and other on my brother's name, in Feb 09.
But I never recieved my policy documents. I tried to know the reason by all the available means like SMS, customer care toll free number as well as tolled one, email messages, by approaching the branch. out of all these efforts for 4months what I could get was acool reply that the documents have been dispached to me and they have a courier companies reciept signed by my brother of having recieved the documents.

But not only my brother none of my family members has ever recieved any courier from TATA-AIG so far. To add fuel to fire, about a month ago I recieved another telemarketing call to buy a new policy. I urged the executive to tell me the status of my earlier policies & documents. To my utter surprise I was told that the polies have lapsed and the documents were sent to some other town in a state other than Karnataka where I live. I was shocked.
I could not understand then, why my credit card is being charged regularly every month for the lapsed policies.

TATA-AIG's customer support system is totally non responsive. Theouy don't ever bother to reply. They are least concerned about customer's interest once they get their share from them.

I am strongly feeling now that TATA-AIG has plotted a con plan of fooling public and earning money for nothing. I would strongly urge people not to fall pray to this trap.

However, I have decided not to rest until I get justice, come what may.

Hi,

I had applied for TATA Credit card through an agent who had come with a promotional offer inside our office premises.After submitting the documents and spending huge amount of time in all teh proceedings , I never heard back from them nor did I ever recieve my card.
There have been no replies to my email.
Instead this time a new person ahd approached me on behalf of TATA credit card and encouraged me to apply for the card...on asking about my previous application status ..he had no idea...
Please look into the below mail content :
***********The mail was sent on 6th Oct,09 to 'tatacard09@gmail.com' with sub: non recipt of TATA Credit card.********
Hi,

I had applied for TATA Credit Card about 3 months ago..
Till now there has been no response regarding this …and no replies to my previous mails as well.!
Please look into the matter and let me know the reason of this delay.
************************************************** **********

I had written many such mails and also contacted the numbers : 09921097948.
But got no reply.

Just a question if all these id's and numbers are fraud ...how is such a big company allowing such people to fool people and waste their times in their companies name ....
And if these agents are not fraud ..then why isnt any prompt action taken on my requests...?

Thanks,
Parul.
09881107455
parusahu@gmail.com

I totally agree with these complaints. I have taken 4 policies starting with HCP . I just wanted to change the policy amount within 14 days. I called them up more than 10 times.
But I couldnt talk to anyone.

The funniest thing is.. they have two kind of insurances. one is Life Insurance and another one is General Insurance. But both of those teams are telling that these policies doesnt belong to their group. Then is it happening in some ALIEN TATA AIG company?

Still now im not able to confirm about my policy. Keep on trying trying trying..

The bad thing is.. they are getting the customers only bcoz of the help of HSBC. But they are not only damaging their own name, they are damaging the HSBC Bank name also. Shame.

Hi,

I am a credit card holder of HSBC bank and have taken on accidental policy from TATA AIG according to which I have to pay around INR 2500 every year and it is getting deducted from my HSBC credit card account. But the problem is along with this amount every month more than 800 rupees are also deducting from my HSBC credit card account with the description “TATA AIG 9 of 12 installments” although I have not taken any loan neither from HSBC nor from TATA AIG.





My Card Number is - 4384599986611613

Please look into this and reduce the charged amount from my HSBC credit card account and please send me the clarification about this deduction of money.

I am holding a Policy with TATA AIG Invest Assure
I am holding this policy Since Dec 02, 2004
till date I have never got any mailer or any reminder for the payment of premiums.
Officialy the agent who is my one point of contact does send me the
receipts & the Statements once in six months that too I have to Beg.
If tata AIG does not want the Policy then let them return our money ASAP
how ever it looks like Tata AIG want the policy to be lapsed so that the minimum amount can be paid to the policy holder, hence they dont send the mailers or reminders.
Can somebody help me to get this working.
My TATA AIG contact person is Meena Doshi & her contact number is +91 9820812121
Regards
Sunil Bankar
My contact number is +91 9833880686