Dear Sir/Madam,

I'm sorry for escalating the matter to you as a last resort and am confident to receive solution. I have sent 5 reminders in addition to numerous calls made with NO RESPONSE from RelianceGeneralInsurance team. Clearly the grievance redressal process seems to have completely broken down and the customer is left to run from pillar to post and finally approach to YOU to get her legitimate right.

A brief summary of the issue is as under:
1. I insured my Pulsor 180CC bike with RGICL, vide Policy No. 1503792311002504
2. M/s Shapt (Mr Abdullah and Miss kirti confirmed to me in a concall with RGICL CC rep) that i will get original documents within a week but till date i did not receive .
3. A complaint was regtd, vide Case ID:01893445 thru e-mail to RGICL.
4. I have been in touch with Miss Kirti , Abdullah , Rupal , Pratima and senior executive sandeep and have called them min 10 times and through mails atleast 6 times in last 3 months. However, I never got any return call from them.
5. It's more than 3 motnhs i did not receive my original documents.
6. Humbly request your goodself to help me out and get my original documents earliest.

with regards
B.KrishnaPrasad
8886255533 / 9848051328