Hello,

Do you have any update on the below mail.

Give me any Bangalore office to contact personally with regards to this immediately.

I am going to file a case against your service. I need all my original documents back.

No body understands the actual situation.

Contact: +91 9986032230
+91 9141387667


Hello,

Still I am unsatisfied with your service. I am unable to contact on your toll free or to the local number.

I need a call back from you guys immediately.

I am going to file a case against your service. I need all my original documents back.

No body understands the actual situation.

Contact: +91 9986032230
+91 9141387667

Regards,
Prabhakaran.B

Dear Customer,

Thank you for contacting Reliance General Insurance Contact Center

We would like to inform you that the claim has been repudiated. Below are the reasons for the claim repudiation:
In this regard, we refer to the Policy benefit 3 – Loss of Passport (What it does not cover)
"The Company shall not be liable tomake any payment under this benefit in connection with or in respect of anyexpenses whatsoever incurred by the Insured / Insured Person for:
3. Loss of the passport due to it being left unattended orforgotten by the Insured / Insured Person in a public place or publictransport, hotel or apartment" - Standard Terms & Conditions(Applicable to this Policy)

Hello,

I don’t understand why you arereferring the same details. I have clearlytold about my situation and clarified about the confusion in dates.

I spoke to executive by name Sachin andtold clearly about the situation. Tell me what exactly you are looking forwardme to do.

Pay my claims. Don’tmake me to mess up things legally.

In case you stand fordenial. I am going to file a case against this policy. I have all the proofagainst my loss of passport.

I want a call back from you guys tomorrowafter 1 pm.

Regards,
Prabhakaran.B

Case Number: M013480.69
Subscriber/Claimant: MRPRABHAKARAN BALAKRISHNAN
Policy No: RGI-01000074522-2011
This is with reference to your email dated 27/04/2011 forreconsideration of claim for loss of passport registered with us under theabove mentioned policy number.
On assessment of email sent by you for reconsideration ofthe case as per the documents submitted to us we have observed that date ofloss of passport as mentioned in the claim form is 06/03/2011 & filedFIR/police report at Horsham Police department .on 07/03/2011. However, thesubmitted police report dated 08/03/2011 & the police report states thatthe passport was last seen by you on the 8th March 2011. There is discrepancyin the dates of loss of passport in the claim form & the police report. Inaddition, the passport was left in the hotel room drawer by you. Hence the claim is not admissible under below policyclause.
STANDARD TERMS AND CONDITIONS(APPLICABLE TO THIS POLICY)
In this regard, we refer to thePolicy benefit 3 – Loss of Passport (What it does not cover)

The Company shall not be liable tomake any payment under this benefit in connection with or in respect of anyexpenses whatsoever incurred by the Insured / Insured Person for:

3. Loss of the passport due to it being left unattended orforgotten by the Insured / Insured Person in a public place or publictransport, hotel or apartment

In viewof the above, we regret that the claim is not tenable.
If you have any query or require further clarification, please do not hesitateto get in touch with us.
Thanking you.
For Reliance General Insurance
Ankur Sawhney

Hello,

What exactly is the insurance company arelooking forward me to do?
Is that the insurance company needs thepolice report to be as stolen instead of lost? I have the USA copsdepartment card. I will ask them to explain my situation to you guys if youneed further clarification.

Please let me know.

Try to understand I am not a stupid toleave my passport unattended in some other country. You guys don’t knowwhat pain I have undergone to get a duplicate copy

Again don’t try to explain yourclause which is company favoring clause. My situation is entirely different.

In case you stand for denial. I am goingto file a case against this policy. I have all the proof against my loss ofpassport.

I am not expecting any sympathy from youguys. Please try to pay my claims and let me know the status ASAP.

Regards,
Prabhakaran.B

Dear Sir,

With reference toyour below email, we have forwarded your concern to Insurance company for thereconsideration. However we have received the approval that we stand by ourdenial.

Denial stands as perthe Policy terms and conditions.

In this regard, we refer to thePolicy benefit 3 - Loss of Passport (What it does not cover)

The Company shall not be liable tomake any payment under this benefit in connection with or in respect of anyexpenses whatsoever incurred by the Insured / Insured Person for:

3.Loss of the passport due to it being left unattended or forgotten by theInsured / Insured Person in a public place or public transport, hotel orapartment

We have explainedyour conversation had with me on 20/04/2011,
However we regret toinform you that we cannot consider the same.

Sachin KUMBHAR
ExecutiveClaims

Hi Sachin,

Thank you for assisting me. Hopeeverything goes well now and I wish I get my claims.

Please put forward clear picture orclarification to the insurance company whatever we discussed about the loss ofpassport.

For any further clarification please callme or give any contact number to call back.

Sincerely,
Prabhakaran.B

Dear Sir,

As per our recentdiscussion regarding the case, we have reviewed your case however we haveforwarded your concern request to insurance company for the final status. As wereceived any updated from them we will get back to you.

Sachin KUMBHAR
ExecutiveClaims

Hello Sir/Madam,

This is the email regards to the correspondence received on12/14/11. I am very disappointed after seeing your letter as the claimfor the loss of passport was denied.

Actually, I submitted all the proofs related to thetransactions right from the police report, photocopy of the old passport, newpassport, original paid receipt, and other expenses related for getting the newpassport.
If you need some other proof, I can able to send thesame.

Please advise what I should do in order to claim the amountwhich I spent for getting the new passport.

I am waiting for your favorable response. It would begreat if someone call my mobile number.

+919986032230

Thank you in advance,