Hello,

I am writing this post to express my extreme dissapointment with Birla SunLife Insurance staff and their utter lack of respect for their customers. I was told that my policy was lapsed due to one of the clause that I had a knee surgery done on my right leg. I was never communicated that this was the reason but was told different stupid reasons. Till this time, my moner was sitting idle and not giving me any value on my investment. While speaking to the customer care exec, I was told that Birla SunLife had done an internal investigation and the doctor on their panel had cleared the case since it was not a life threatening injury. This came as a bigger surprise because it took their extrement ineffecient staff and equally competent doctor more than 6 months to determine that it was a sports injury and not a life threatening one.

When speaking to the Noida branch execs, I was assured that I will be given the NAV on the date before the policy was lapsed since it was the problem on company's end not mine. Nothing surprising that it has been more than 5 month since my last communication with BSLI execs and NO OUTCOME has come.

I am also attaching the email correspondence I had with the staff. One look at it will show how incompetent and disrespectful they are towards their customers.