Hello,

I had an accident with and auto rickshaw in Mulund and he admitted to his fault. I was driving my Bajaj bike. Instead of beating the poor guy up, I asked for his 3rd party insurance and he after a lot of pursuation provided a copy.

I lodged a complaint with Bajaj Allianze General Insurance, from whom the auto-wallah (or auto-owner) had bought the 3rd party insurance. While registering the claim I had given all the details and specifically streed that I wanted to claim for 3rd party insurance.

The claim was registered and I was given a claim number and was told that our team would get in touch with you in 24 hours. However, I had to follow-up with them 3-4 times before I got to correct person. And to my surprise, I learnt that I have to register a case in court to be able to claim under 3rd party insurance.

I have been to other countries and have seen that all you need to claim is the insurance number and at the most survey of your vehicle. Please let me know if this is a requirement in our country.

Also, even in that case, let me know if I can file a complaint agains Bajaj Allianze for harrassment and trouble caused for two days because they did not give correct information in the first place.

Hello,

I insured my bike in Bajaj Allianz on 04.Dec.2007 and renewed the same on 04.Dec.2008. My insurance Policy no is: OD-09-1801-1802-00035172.

I met accident 3 -4 months back and i claimed for the insurance and succefully got the benfit from Bajaj Allienz.

Now i approached Bajaj Alienz to renew my insurance polacy, but they denied to reniew the polacy and no body is responded properly.

I was even approched through phone by quoting my policy number, but they didnt given me proper responce, one executive said its not possible to renew the polacy as i was claimed once. Is there any rules of not renew the Insurance policy.

Even they are not giving any information in a written form, my policy expairy date is on 04.Dec.2009 and i need to reniew the same on or before 03.Dec.2009, other insurance agencies may also do the same, what is the solution for this, please sujest me.

Can i approch the RTA for resolving this Problem.

Please sugest me in this regard,

Thanks & Regards,

Ashok Kumar
(Ph: 09701026333)
(E Mail:ashok_choudari@yahoo.com)

I Amit Kumar Warna had taken the two wheeler insurance of TVS FLAME last year but till dated I did'nt received my policy. Kindly send my policy to my home address as mentioned below of the below policy no.


Policy No. BZ0802357438
Address : H. No. 262, b-15, opp. housing board colony sunder nagar Pathankot , Paunjab - 145001
Mob. : 9988608560

I want the immediate action over this complain.

As there is no contact information, please contact the nos below and we will be happy to help you.

Helpline Number
LIFE INSURANCE
Toll free numbers Standard STD rates apply
MTNL/BSNL 1800- 233- 7272 Tel (+91 020) 30587888
Tata 1800- 209- 7272 Fax (+91 020) 40111502
Bharti 1800- 103- 7272 Email life@bajajallianz.co.in
Reliance 1800-3000-7272 SMS Super@56070

GENERAL INSURANCE
Toll free numbers Standard STD rates apply
Any Landline/Mobile 1800-209-5858 Tel (+91 020) 30305858
MTNL/BSNL 1800-22-5858 Fax (+91 020) 66026667
Bharti 1800-102-5858 Email info@bajajallianz.co.in

We hope we have solved your complaint.

As you have received the policy document, we are closing this issue.

Hi All @ Bajaj Allianz,

This is with reference to renewal of my car insurance policy. I renewed my policy (OG-10-1101-1801-00015267) online through Bajaj Allianz policy website on 10th Oct, 2010.

On the Bajaj Allianz the Payment gateway successfully completed the transaction but the page gave error when it was suppose to return on Bajaj Allianz site from the payment gateway site. Luckily, I took the snapshot of successful payment before the page crashed. Please find enclosed see the attached snapshot (Successful Payment Reference No - 167539).

On your suggestion I did talked to Barclay bank today and they have confirmed that the transaction have successfully gone through and the merchant (Bajaj Allianz) have claimed the money from my credit card account. The reference number given by the Barclay bank is - 057058.

In addition, just after payment, I received a message (SMS) from Bajaj Allianz on my mobile no (9873461414) that the payment is successful and have mentioned Transaction ID (1831562) and Receipt No - 110100473661. Now, I am getting to know from you that my policy is not renewed. I am totally disappointed and surprised with this kind of service Bajaj Allianz. My policy is going to expire on 14th Oct, 2010 and I need concrete answer from Bajaj Allianz on this matter ASAP. Please send me the status on policy renewal document too as your pathetic website does not even has the flexibility to download the renewed policy document online.

Please let me know by today itself on the transaction details. I must tell you I have done policy renewals for my another car through ICICI Lombard and I have never faced such issue at any time for last several years. This is really pathetic service from Bajaj. Please let me the status ASAP to enable me to take the decision to continue to use Bajaj for my policy requirement or change the vendor. In any case, Bajaj has already claimed amount from my credit card account and still you are saying they have not received the money. This actually amounts to fraud.

Thanks,
Vinay Saib
91.98105.17074

Policy No - OG-10-1101-1801-00015267

Dear Vinay,

Your complaint has been noted. Our team will get in touch with you shortly.

Thanks
Bajaj Allianz Customer Care
customercare@bajajallianz.co.in

Dear Vinay,

As per our telephonic conversation, we hope you will receive your policy document for policy number: OG-11-1101-1801-00018722.

Thanks
Bajaj Allianz Customer Care
customercare@bajajalliaanz.co.in

Dear Sir,

Please update the software to allow the customer download the Policy Document.

Today mor i have renewed my two wheller insurence whith the policy no "OG-11-1004-1802-00001551" i had made the payment and the ammount of 852 was also reduced from my hdfc bank account(as i have recived the conformation msg states an ammount of 852 was reduced for bajaj alianz insurence) but after compliting the total process at step 4 where i have to enter the my address detailes i have entered and clicked on next.i got msg page erros i.e 505 internal error frm u r side. i got my ref id :398028.

as my old insurence ends from tommaro mid ni8 pls send me the soft copy of my new insurence.
thnq sir.

pls send me my new insurence asap..i had also called u r customer care twice today they have given me this mail id.so pls send my soft copy.u can call me on +919703279999.




had also attached error page in attachments.authorization number is 4214240502694629 HDFC.....


--
Regards
Lohit ramakrishna Kotapati
9703279999

i52.tinypic.com/44bdd.jpg

PLS REMOVIE THE SPACES


ITS THE PHASE WHERE THE ERROR OCURED THE AMMOUNT ALSO REDUCED FROM MY ACCOUNT WITH REF NO

m really surprised with your system, more than 1 month has passed for which I've made payment but in your system it is not reflected neither I have received my policy document & I have been receiving call from your office for non payment of my premium for which below is the details & attaching scan copy of receipt which I have received from your office through email.

Old policy no: OG-11-1901-6003-00000185
Receipt no: 1001-00477172
Date of Payment:04/05/2011
Customer id mentioned in receipt :34069352
Amt Paid:8689
Mode of Payment: Credit Card