To-
Head – Customer Services
Unit No. 302, Building No. 4, Infinity IT Park
Film City Road, Dindoshi, Malad (East)
Mumbai – 400 097

Sub: Issuance of Maharaksha Policy in the name of me and my family members

Dear Sir,

It is regarding issuance of four Maharaksha policies in my name i.e. Akhilesh Agrawal and my wife Mrs. Rashmi Agrawal, my two sons Mr. Mayank and Mr. Kanu. I want to narrate the sequence of events leading to issuance of these policies. First of all I want to state that I along with all my aforementioned family members are holding a health insurance policy from Tata AIG only. Sometime between 15th and 20th of April 2010, I received a call from someone stating to be speaking from Tata AIG offering this Maharaksha Policy. He was also knowing about my holding the health insurance policy. He made me understand that this is a new policy in lieu of the Health Insurance Policy which had better benefits as compared to my old policy. He also explained to me that if I switch over to this policy I can withdraw from the old plan and the amount of the balance period shall be refunded to me on pro rata basis. Naturally I thought this is some new product of health insurance policy and consented for the same and also got my credit card no. verfied. On second day when someone from Tata AIG again asked me to verify the credt card, I asked few questions on which he replied and I could come to know that the policy being offered to me is not a health insurance plan. I immediately refused to give verification details asking them not to issue me this new policy. However to my surprise and shock, the policies were sent to me some time around 29th April April 2010. Imeediately after receiving the policies within 15 minutes I made a call to your Toll free number where I explained all the circumstances as above. The lady attending the call said please don't worry we shall cancel the policies immediately. On asking as what I have to do she said you are not required to do anything. However the policies were never cancelled. Let me explain you that I work for Asian Development Bank and my job involves lot of travelling. During last one and a half month I have received not less than 20 calls from Tata AIG asking me to continue with the policies and even offering me some policies free of cost. To each of these calls I have responded that I have been put to great distress by this forceful dispatch of policies to me and that i have refused to take these policies on the first opportunity prior to dispatch as soon as I came to understand that these are not health insurance policies.

I had not expected such misrepresentation and unethical behaviour from a TATA GROUP Company. I once again request to you to kindly cancel all the above policies without any financial loss to me. I believe you record all your calls and whatever has been narrated above may be verified from your call records. Kindly note that in case a favourable decision is not taken I shall be at liberty to take necessary legal measures. Apart from that I shall also not like to continue with your health insurance policies also.

Details of the policies are as below-

1. Akhilesh Agrawal Policy No. MRP 20000027161
2. Rashmi Agrawal Policy No. MRP 20000027162
3. Mayank Agrawal Policy No. MRP 20000027163
4. Kanu Agrawal Policy No. MRP 20000027164

I only hope the company takes a decision in the best interest of Tata's goodwill.


Yours sincerely,


(Akhilesh Agrawal)
MIG-144, E-7, Arera Colony,
Near Avantika Club,
Bhopal, 462016
0755-2430227, 09981663296, 09425608811

cc-

TATA AIG General Insurance Company Limited,
Peninsula Corporate Park,
Nicholas Piramal Tower, 9th Floor,
GK Marg, Lower Parel, Mumbai.