Hi Team,

I have an complaint against TAT AIG & their Customer Care for not handling cancellation requests of Policies & that ended up in to Large amount of premium with HSBC Bank Credit Card.

I got an HSBC Credit Card in July 2007. Few months after I got a Call from Tata AIG for maharaksha Policy. They explained me the terms & conditions and I had applied for 5 Policies for my family members. But When I got documents for the Policy, then I realize that this policy is not appropriate for me and my Family.

Issue date of Policies : 8th Aug 2007

Policy Holder : Policy Numbers

Amit Gohel
MRP25000037410 (I called up CustCare on 16th Aug 2007 to cancel All Policies but only 1 policy was cancelled in the name of my sister “Jalpa Gohel”)

Jalpa Gohel
MRP25000037411 (TATA AIG CustCare Cancelled on 16th Aug 2007)

Dhanjibhai Gohel
MRP25000037412 (I called up customer care again to cancel all Policies & then no more premium was deducted from HSBC Credit Card)

I made Calls to TATA AIG Customer Care.

1st Call
Informed to discontinue All my Policies. within 15 days (on 16th Aug ).

2nd Call
But Next Month I got statement from HSBC for First Premium. So I called up Customer Care of TATA AIG again & Informed to Cancel the Policies again.

3rd Call
Then again Next Month I got statement from HSBC for Second Premium. So I called up Customer Care of TATA AIG again & Informed to Cancel All of the Policies.

Then after My Policies got closed fortunately & so i am liable to pay only Rs 500/- for 5 Policies I have opted for.

During this all month I had already paid few late payment charges to HSBC as my complaint was being handled. Then I visited HSBC Bank & TATA AIG Offices in Pune but there is no outcome. Then HSBC was asking to pay the Total due of 3 Months which is aproximately Rs. 9000. So i am not liable to pay this amount As I have already paid Rs 500 ,as per the Rules of TATA AIG.

In 2008 April I went to Canada on business trip for 2 years. I just came back in this November 2009. Then I came to know various Statements from HSBC asking me to pay 45000 now. After 2 years, I am now liable to pay Rs. 45,000 including late payment fees & interests from HSBC Credit Card.

So please help me to close this Issue as it is due irresponsible Customer Care of TATA AIG for not handling requests immediately.

Thanks
Amit Gohel
amit_b_gohel@yahoo.co.in