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Refund for not delivered order

This is a discussion on Refund for not delivered order within the Other Electronics Products forums, part of the Electronics Appliances category; I bought this Elica brand chimney & stove(hob) worth Rs.19,000 on my credit card in Bangalore. I didn't take the ...

  1. #1
    bhanu2217 is offline Junior Member
    Join Date
    Jan 2012
    Posts
    2

    Default Refund for not delivered order

    I bought this Elica brand chimney & stove(hob) worth Rs.19,000 on my credit card in Bangalore.
    I didn't take the delivery as i didn't knew when my new apartment will get ready, as it will take at-least 1-2 months for it to get completed. I bought it in advance so can get the drilling work done.

    As soon as i bought it i went to builder to ask permission for the technician to drill hole for chimney waste air pipe, the builder informed me that with my apartment i get complimentary chimney & stove.

    So i go back to this dealer and he says he cannot give the money back and i need to buy something else from him, though he only sells chimney , stoves & way too expensive ovens, so i told him he doesn't have anything else that fits my budget but he is not willing to refund my money.

    Though i have not even taken the delivery and delivery date was also not confirmed as my apartment is still under construction.
    what should i do? I told him it's credit card transaction and he can revert the amount with one click of button. All this happened the same day.
    Now i am left with 2 chimneys & 2 stove(hob).

    The bill i have got is not a invoice but a purchase order without a delivery date, so it's not yet a pakka invoice.

    Is there a way out. What should i do next?

    Transaction Details:

    Date: 27-01-2012
    Amount: Rs.19,000
    Purchase Order NO: 1876
    Credit Card: Citibank
    RNR: 000000000383
    APPR Code: 025740

    Dealer Name & Address:

    Mr. K.S Prasad
    I.H.B. Enterprises
    Bannerghatta Road,
    Hulimavu Police Station Road,
    Opp Royal Meenakshi Mall
    Bangalore-560076
    Karnataka

    Phone: 9845088156, 96204 16969
    E-mail: ksp2205@gmail.com

    Elica Company Head office:
    Address:

    ELICA PB INDIA PRIVATE LIMITED
    37/1/1 Kondhwa Pisoli Road
    Pisoli - Pune

    Telephone:+91-20-26934011/12

    Toll Free
    1800 233 0007
    10:00am to 6:00pm
    (Excluding Sunday)

    E-mail: sales@elica.in, customercare@elica.in



    Last edited by bhanu2217; 01-31-2012 at 06:58 PM.

  2. #2
    bhanu2217 is offline Junior Member
    Join Date
    Jan 2012
    Posts
    2

    Default

    The Dealer gave me the cheque of Rs.18,000. He didn't refund Rs.1000.

    Cheque No: 184076
    Bank: Syndicate bank
    Dated: 14-Feb-2012

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