I bought this Elica brand chimney & stove(hob) worth Rs.19,000 on my credit card in Bangalore.
I didn't take the delivery as i didn't knew when my new apartment will get ready, as it will take at-least 1-2 months for it to get completed. I bought it in advance so can get the drilling work done.

As soon as i bought it i went to builder to ask permission for the technician to drill hole for chimney waste air pipe, the builder informed me that with my apartment i get complimentary chimney & stove.

So i go back to this dealer and he says he cannot give the money back and i need to buy something else from him, though he only sells chimney , stoves & way too expensive ovens, so i told him he doesn't have anything else that fits my budget but he is not willing to refund my money.

Though i have not even taken the delivery and delivery date was also not confirmed as my apartment is still under construction.
what should i do? I told him it's credit card transaction and he can revert the amount with one click of button. All this happened the same day.
Now i am left with 2 chimneys & 2 stove(hob).

The bill i have got is not a invoice but a purchase order without a delivery date, so it's not yet a pakka invoice.

Is there a way out. What should i do next?

Transaction Details:

Date: 27-01-2012
Amount: Rs.19,000
Purchase Order NO: 1876
Credit Card: Citibank
RNR: 000000000383
APPR Code: 025740

Dealer Name & Address:

Mr. K.S Prasad
I.H.B. Enterprises
Bannerghatta Road,
Hulimavu Police Station Road,
Opp Royal Meenakshi Mall
Bangalore-560076
Karnataka

Phone: 9845088156, 96204 16969
E-mail: ksp2205@gmail.com

Elica Company Head office:
Address:

ELICA PB INDIA PRIVATE LIMITED
37/1/1 Kondhwa Pisoli Road
Pisoli - Pune

Telephone:+91-20-26934011/12

Toll Free
1800 233 0007
10:00am to 6:00pm
(Excluding Sunday)

E-mail: sales@elica.in, customercare@elica.in