I had purchased Vox Room heater Through IndiaTimes in the November 2011, I received the product in one week. The momemt I received was very embarrasing. I asked the courier person to wait let me check the product, then I will pay the money. He clearly told that he is not at all responsible for that. first money needs to paid. I paid the money and opened the product immediately, it didnt switch on. When I examined the product it was damaged. I immediately that is within 5 minutes of receipt I called to the customer care for cancellation. They gave a TAT of 5 days. Every time I call, am getting the same TAT, but no resolution provided yet.