Sir,
I purchased a crazy talking frog (soft toy) from rediff online shopping (order no. 5486449) which was priced at 399 and shipping charges etc. it was to come from
Ojjas Enterprises
Unit No 63,
New Satgurunanak Inustrial Estate
Western Express Highway
Opp ,Jai Coach
Goregaon( E)
Mumbai- 400063.
Ph: 022-26854086 / 9224393748.

The enterprise sent me the frog in a shabby packing taped from all sides.
I opened the product and disposed the packing as we regularly do.
the toy is not functioning properly neither did i receive the operating manual with it.
i submitted the complaint online thrice only to see the site responding in the favour of its partners.
it wants me to pack the toy in its original packing and send it to the enterprises and the courier charges will be reimursed to me in the form of online gift certificate.
I have been fooled by the rediff site by spending more than 400 INR only to get a trash product from them.

here i am attaching the mail i received from the rediff customer care.

Dear Poopathi

Greetings from Rediff.com

We are sorry to note that the item that you have purchased through the order no.5486449 was found defective. This is a very rare and unfortunate case and we apologize for the same.


We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet.



Items are to be returned with all accessories and original packaging.
Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note: the above two points are to be strictly adhered to so that we may take necessary action to resolve the case in your benefit

The seller’s address is as follows:
( Order Number - mandatory)
Ojjas Enterprises
Unit No 63,
New Satgurunanak Inustrial Estate
Western Express Highway
Opp ,Jai Coach
Goregaon( E)
Mumbai- 400063.

Ph: 022-26854086 / 9224393748.

Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of an online Gift Certificate, which can be utilized for future shopping with Rediff.



Please be assured that our enabling partner shall arrange to do the needful once they receive the product

Also we request you to kindly forward us the scan POD(Proof Of Delivery) copy of the logistic courier through which you have send the product .Such as date of dispatch,Name of the courier,Awb number And amount you pay for the courier. so that we can do the needful for you

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Javed
Customer service,
Rediff.com