Originally Posted by arasu1975

Hi,
I purchased a SAMSUNG Split AC from CHANDRA TRADERS, Velachery, Chennai-42 on 10th May 2009. On purchase, the salesman at Chandra Traders promised me that he will have the mechanic fix the AC in next day morning by 9:00 AM, but it didn't happened. The Mechanic came on 12th May only and fixed the AC.

Since there was no electrical plug for AC in the room, they asked me to get the plug point fixed by the electrician. Once the plug was ready, the AC Mechanic just switched on the remote and left. When i had asked about the demo, he said that some other person will come for demo (actually he got a phone call while he was fixing the AC that is why he wanted to rush). Not even 1.5 meters of copper tube have been used for connection and he took the balance (approx. 3.5 meters) with him, it would cost around Rs.2000.

Since nobody came for demo for few days, i logged a call and an engineer from Samsung came on 16th May and he said there is no problem with AC and voltage coming in is not enough. He was also not interested in giving a demo and he asked me to give him a call after 20 days to explain how to clean the filter. He said the mechanic who fixed the AC is not from Samsung, they are from the dealer Chandra Traders. I dont understand how Samsung allows the dealer to fix the AC. Have they be trained properly on the system?

I am not getting proper response from both SAMSUNG and the dealer for the copper tubes which the mechanic has looted. I went to Chandra Traders 3 times and every time they are saying they will check with the mechanic and get back to me, but nothing happened. I would want to go to next step to get back the Copper Tubes and compensation.

Any update on this please? I would want to go to next step at the earliest.

At last, did u get any response. Because I am also facing such an issue now.

hi,
I am air conditioner service provider u can get ac solution and search query here.........

Hi All, while buying any AC, clearly ask for the list of accessories. Generally for split ac, copper tubes provided by the manufacturer is 5 mtr. Talk to the installation mechanic/fitter properly and see that he is installing the ac out door unit in proper place out side the wall. if the distance of the out door unit is less than 5 mtr, then he will cut the tube and take the rest with him. This tubes are costly enough and cheapest rate is Rs.120/- per ft (as i know) and additional price for the insulation and power cable too !. If you need copper tubes more than 5 mtr, he will charge you an extra money and that can be Rs.600 /mtr. Recently I have shifted my room and fixing the ac. Because the distance is more now, I need to buy additional copper tubes and insulation and power cable. I contacted 3 mechanics for these. Each of them giving various costing and also various length of the copper tubes needed. One estimated 20 ft extra tube needed at the cost of Rs.120/ft and Rs500 for insulation, one said 5 mtr extra pipe needed and Rs600/mtr the other said 7ft extra pipe needed at cost of Rs200/ft including insulation.Cost may be different but seeing the distacnce they should say somewhat same distance. But each once telling of their own. This is because as per the additional materials, they will be able to charge more and their cost is double and triple of the actual cost. For re-installation of your ac, if u need additional tubes and insulation then go to Royapeta, Chennai and get them at actual price.

Guys, Please share your own experience here.
If my information was useful to you, u may reply me at getkamakshya@gmail.com