Useful Information Customer Care Address Popular Judgments
FAQ Consumer Forum Reliance Karnataka Country Club Bajaj Allianz State Bank Of India
Court Fee Airtel Chandigarh Idea ICICI Lombord Andhra Bank
Where to file Complaint Vodafon Bengal Tata Indicom HDFC Standard Life HDFC Bank
Notice Sample Idea Uttarakhand Airtel IffcoTokio Icici Bank
First Appeal Consumer Forum BSNL Gujarat Reliance Metlife Punjab National Bank
Consumer Protection Act Nokia Rajasthan Vodafone SBI Life Insurance Bank Of India
RTI for Banks Micromax Assam Mobile Store Reliance General Insurance Canara Bank
Insurance Ombudsman Lava Uttar Pradesh MTNL New India Insurance Bank Of Baroda
Banking Ombudsman Karbonn Jharkhand Birla Sun Life National Insurance United India Insurance
How to start DND Sony Bihar LIC Oriental Insurance State Bank Mysore
Irctc TATA AIG India Bank

+ Submit Your Complaint
Results 1 to 2 of 2

Thread: After 3 months at Reliance Digital ResQ desk product is still not repaired and return

  1. #1
    Sudhanshu Pandey Guest

    Default After 3 months at Reliance Digital ResQ desk product is still not repaired and return


    I bought a combo offer of a Onida Microwave and Inalsa Coffe Maker (Serial No. TMX10100856) from Reliance digital on 12 Dec 2010 from Reliance Digital Store Shipra Mall Ghaziabad.

    The Coffee Maker stopped working while it was still under warranty and I gave it for reparing at Reliance Digital Ambience Mall Gurgaon after showing required receipt of purchase on 26th January 2011.

    I was told that it will be repaired in 7 working days and Reliance digital will get back to me though that did not happen. When I called the customer care number (0124-4029121) a number of times (more than 20 by now which can be provided through my cell phone records if required) and was every time asked to "wait for another 3 days as the part to be replaced has been ordered and is due to arrive in another day".

    After more than a month, when the issue was not resolved I reached the “In charge” of Service Desk at Reliance Digital (as told to me by the guy at Reliance Digital ResQ Desk) Mr. Mohit Saraswat, Reliance Digital Ambience Mall (Phone Number-9560102516). This “In charge” was rarely available at the store or the employee at desk simply said so to stop me from meeting him and he came to meet when I really insisted pretty hard.He rarely answers the call and when he does he always tells me that he will follow up and return the call which he never did.

    Today on 10th May 2011, it has been more than 3 months and the product is still with Reliance Digital and I don’t even have an update to what is going on and if the Reliance Digital is even going to return my product to me.

    This is a case of shear fraud, negligence, consumer harassment and failing to fulfill the promise of customer service post sales. Reliance digital has a pathetic post sales service and I have learned my lesson and vowed not to buy another product from Reliance Digital store.

    Websites are full of such complaints and reliance digital really has a very tainted and bad reputation in the market which obviously no body at Reliance Digital cares about.

    After such a long wait and disturbing experience Reliance Digital I am compelled to look at the legal options.

    Please let me know in case there is any further detail required.

    I would request you to look into it and resolve it and I will be looking forward to your response.

    Sudhanshu Pandey

    Phone - +91-9810196042


  2. #2
    Unregistered Guest

    Default ac installation

    Despite regular follow up and requests, the split ac that I bought from reliance Digital Sohna Road is not yet installed. Extremely poor after sales service and customer focus. Disgusting

+ Submit Your Complaint

Similar Threads

  1. LG 32" LCD TV : In 7 months not repaired or replaced
    By spanisheyes.rahul in forum Television
    Replies: 1
    Last Post: 04-15-2011, 07:35 PM
  2. Handset not repaired even after two months of submission
    By amol9820 in forum Product And Services
    Replies: 1
    Last Post: 04-06-2011, 07:10 PM
  3. Handset not repaired even after two months of submission
    By amol9820 in forum Product And Services
    Replies: 0
    Last Post: 04-05-2011, 05:29 PM
  4. LG 32" is not repaired in last 7 months still waiting....
    By spanisheyes.rahul in forum Product And Services
    Replies: 0
    Last Post: 01-13-2011, 03:12 PM
  5. Handset not repaired even after 2 months of submission
    By parvez1020 in forum Mobile Services
    Replies: 1
    Last Post: 09-21-2009, 08:12 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts