I have purchased acquaguard total reviva water ourifier from eureka forbes in march2010. At the time of selling the product their sales person tole that they will offer 4 free services and one ywar warranty. I have made payment rs 10000/- they told that invoice will be despatched from their head office directly to my house. But so far i have not received invoice.

In november 2010 some sound was coming from the machine while filling water and i made complaint on 29.11.2010 to the helpline no 39883333 and the complaint no is 0060285001 . As and when i made a call they were telling that tomorrow our service person will come. This was the reply for the last two months.
15th january onwards the machine was not working at all. Again i asked about the status of complaint. Then also i got the same reply.
Again today they have given noe reference number for complaint 0060905092.

Last two weeks i am buying water from out side .

Action may please be taken against them for giveing wrong sales commitments and harassing a customer for about three months and selling the product without invoice.

Dear Sir,

I have Classic 2000 Aquaguard purifier. I want to renew my Annual Maintenance Contract for services. I requested services of the technician on 16 May 2011. The complaint number is 62238130. Thereafter number of calls were made to all possible service centers but to no avail. Is there anybody responsible for such an irresponsible service? Every time I made a call, I was reassured by the operator beyond doubt of instant service BUT to no avail till to date.

Kindly guide me with future course of action. What I am supposed to do now. Do I take that Aquaguard treats its consumers in this manner. But so was not my experience at Kochi. I request somebody to carry out some instrospection in this regard and render me due services please.

My contact number is 9833765977, 8879071563 residing at 01 CHANDRA, SASSOON COMPLEX, COLABA, MUMBAI - 400005.

With ward regards
Cdr Sucha Singh

Date of Purchase: 23.04.2011
Model: Reviva P F
Unit No. 6128036
Vendor: City Water Solutions, Berhampur, Orissa (Authorised Franchisee of Eureka Forbes Ltd)

Received a SMS on 15.04.2012 that my unit has been serviced. At the material time I was away from my home and the house was locked. This has happened all the four times of free service. I have lodged complaint earlier and once my complaint was redressed.

Dear Mr. Santosh,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

sir
we have lodge a complaint on 18/5/12 comp no.66736766 . till now there is no response . It is completly blocked and there is no water is filtering from aquagaurd RO Plant . we expect u too kindly arrange for a good service man .