I ,SADARAM THAKUR, had purchased LCD 32" ( Sony Bravia) model KLV-32S550A PRAKASH TRADING CO. Address(G-16 & 18, vardhman compex,gulabi bagh red light point near shakti nagar railway under bridge delhi-110052 ) Delhi on 5 Nov09 Unfortunately it got out of order (Video Failure) on 18th July'10 & a complaint was booked Complaint ID 5647587
with an assurance from dealer that it will be rectified within 3 days . But after 3 days when no Service Engr. turned up for repairs, I called back to service centre (M/S A.P.Network Sevices - New Rajdhani Enclave - Delhi) . After various attempts of contacting Service Centre we were fially sent Service Engr. on 20th Jul'10 who confirmed that the Panel of the LCD has gone out of order& it will have to be imported from Singapore which will take one week's time. After one week when we contacted Service Centre they had no idea about the delivery time of the reqiured part from Singapore. The only reply was that "we will inform you when it will be received" As the complaint still remains un-resolved for indinite time. Pls intervene & support.
kindly solve my problem,,,m very unstatisfied with sony compnay service,,,