Dear All,

I purchased a SAMSUNG 2 star, 1.5 Ton AC on 19th June 2010 from a dealer in Sohna Road, Gurgaon. A week back it stopped cooling the room. In order to see that is wrong - I thought to refer to user manual of remote. To my utter surprise I noticed that the manual given to me is of someother model. I jumped to the site and found that the model shipped to me has no refernce on site. A deeper look of the material given to me suggested that the serial # mentioned on AC and mentioned on box are different. I told all this to dealer but he did not pay any attention and asked to to contact SAMSUNG customer care. I called up customer care and raised a service request. After many follow ups from my side which was done over a period of 3 days, a guy visited my place and said there was a GAS leakage problem. I asked him to explain as how is this possible for a new AC? He was unable to provide any convincing answer.

He assured me to get it fixed next day, but did not turn up. It is about a week and I have no clarity what to do?

I feel cheated by SAMSUND as they provided me a model which is not mentioned on its site. A wrong user manual, a wrong box.

All this has added to my mental agony and wastage of time and money.

I am going to file cheating case against SAMSUNG.

Request you to help me as how to go about this.

Thanks A Ton,
Piyush

Hello,
We have gone through your complaint and suggest you to send a written notice via registered post to the CMD of SAMSUNG, mention all the details in it, attach photocopy of all the supporting document and ask them for the refund within the mentioned time in the notice.
Wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.

Hope this may solve your problem.
Still have a question feel free to contact us again.