Date: 14/05/2010

Dear sir/madam

I had bought a Boss e 3300 mobile phone via telephone from Naaptol Shopping Pvt. Ltd. It was an advertisement in Newspaper. I had received the product on 25th March 2010 against which I made the full payment. Upon receiving I found out that the camera alignment of the mobile phone was wrong and also that the software was corrupted. I called up the customer care/ complaint dept. of Naaptol who in turn advised me to courier back the product to them. I did the same on 27th March 2010 & according to courier company's (Shree Maruti Courier) POD, the product has been delivered on 29th March 2010. Since 29th March 2010, I have been regularly calling up Naaptol's complaint division till date and every time I get the same reply from everyone that the system has not been updated yet. Its been 1 and half months now and still nothing has been done. I was promised and confirmed by Ms. Khatija Shaikh, refund of the total amount along with to and fro courier charges (Rs.3999 + Rs.200 + Rs.340) during one of my calls on 20th April. She said that it was a recorded call and that it is a confirmation from Naaptol that the refund will be effected within 15 days i.e. before 5th May 2010. I called up on 5th May only to find out that the system has still not been updated. I spoke with a supervisor again who confirmed me refund within 10 days i.e. on 14th May 2010. Today again I have called up and still the same story.

I am really fed up with this lousy attitude and working style of Naaptol Shopping Pvt. Ltd. I request you to advise me further course of action. Can a legal action be initiated? Kindly help me out of this as I have lost the money as well as the mobile phone and feeling cheated by Naaptol Shopping Pvt. Ltd.

Hoping for your soonest advice.

Regards
Siddharth Parab
+91 9099931612
siddharth_parab@yahoo.com

Dear Siddharth,

Your complaint has been noted and would be resolved at the earliest. Meanwhile, we have several email ids as well to provide you solutions to your complaints.

Please be assured of your voice being heard and acted upon as well.

You can also contact us at support@naaptol.com or crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Amey Thakoor
Customer Care.

Originally Posted by siddharthparab

Date: 14/05/2010

Dear sir/madam

I had bought a Boss e 3300 mobile phone via telephone from Naaptol Shopping Pvt. Ltd. It was an advertisement in Newspaper. I had received the product on 25th March 2010 against which I made the full payment. Upon receiving I found out that the camera alignment of the mobile phone was wrong and also that the software was corrupted. I called up the customer care/ complaint dept. of Naaptol who in turn advised me to courier back the product to them. I did the same on 27th March 2010 & according to courier company's (Shree Maruti Courier) POD, the product has been delivered on 29th March 2010. Since 29th March 2010, I have been regularly calling up Naaptol's complaint division till date and every time I get the same reply from everyone that the system has not been updated yet. Its been 1 and half months now and still nothing has been done. I was promised and confirmed by Ms. Khatija Shaikh, refund of the total amount along with to and fro courier charges (Rs.3999 + Rs.200 + Rs.340) during one of my calls on 20th April. She said that it was a recorded call and that it is a confirmation from Naaptol that the refund will be effected within 15 days i.e. before 5th May 2010. I called up on 5th May only to find out that the system has still not been updated. I spoke with a supervisor again who confirmed me refund within 10 days i.e. on 14th May 2010. Today again I have called up and still the same story.

I am really fed up with this lousy attitude and working style of Naaptol Shopping Pvt. Ltd. I request you to advise me further course of action. Can a legal action be initiated? Kindly help me out of this as I have lost the money as well as the mobile phone and feeling cheated by Naaptol Shopping Pvt. Ltd.

Hoping for your soonest advice.

Regards
Siddharth Parab
+91 9099931612
siddharth_parab@yahoo.com