Dear Sir,





Your insinuation about the voltage surge does not carry any conviction. In our Office we have two Panasonic Phones connected through the Computer UPS Supply. In this context, majority of the users of this type of Phones would have inverter cum UPS in their homes also, due to frequent power supply cuts in Delhi.



Voltage fluctuations in Delhi are not un-common. Therefore going by your logic, majority of the Panasonic Digital Cordless sets should have blown up and burned up now. Which is not the case.



It may kindly be noted that the particular handset which got burnt, apparently had a manufacturing defect which caused the circuit inside the handset to burn.



It may further be noted that despite the UPS, incase such a monstrous voltage fluctuation had taken place, then the plug and/or base of the phone should have burnt and not the handset itself.



In view of the above, you may kindly have the handset repaired/replaced free of cost.





Thanking you,





J A Nathan

Office Manager.



Copyto: Consumer Court
----- Original Message -----




Dear Mr Nathan

Thank you very much for choosing Panasonic product .
We have checked status for your telephone set with our authorized service center and found your tel set was badly burnt .
Pls be informed in warranty we covers all natural failures happens time to time, but failures happen because of high voltage ,surge are never covered in warranty .
For this particular case you need to pay the said amount because condition of PCB clearly indicates that failure happened because of high voltage/surge.
In case of further clariifcation pls feel free to contact us at your convenience.


Best Regards

Sovit Vij
Manager -Customer Care
Panasonic India Pvt Ltd
Plot No 31,Echeleon Institutional Area
Sec 32 ,Gurgaon (Haryana) 122001.
Mob: +91-9873591666
DID : +91-0124-4596816



----- Forwarded by Monika Wadhwa/India/PSY/Panasonic on 12/08/2009 01:19 PM ----- "fsss" <fsss@bol.net.in>
12/08/2009 12:51 PM

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Subject Fw: COMPLAINT COPY ATTACHED FOR YOUR PERUSAL.