sir,

I had booked the following tour package on 29th August 2010 the details of which are as follows:


Tour Confirmation Number :0000057802
Package Code:NDR025
Date:10/9/2010
Transaction ID : 0000306456
Package Name: SAI DARSHAN DELHI PACKAGE[3 Nights/4 Days]
Class: Standard

Now my husband had to attend some important meeting so i wanted to postpone my tour to 24th september 2010 so i talked verbally to the officers incharge of the package they told me to write a email stating my problem to get a written record. I mailed them my request after talking to them and thought that my tour is postponed. i called them again on their mobile numbers to confirm that my tour is postponed or not they told me that it is done and i asked for a written confirmation to which they answered that i will get it on monday.

Yesterday i.e. 7th september one of the officer incharge called me and informed me that sorry madam your tour cannot be postponed and you have to perform the journey on 10th only i was totally shoked by hearing this??????????? I was thinking that my tour is postponed and was relaxed now i didnt know what to do because if now i cancel my tour i will get noting in my hands ???? the day one if they had informed me that the tour cannot be postponed i would have cancelled my ticket and got the refund amount and the cancellation charges were nominal i.e. 100 rs per ticket. now you suggest me what should i do??????


I agreed that ok i will perform my journey on 10th but i want the journey to be board from agra as i am staying at agra and the train crosses agra and my husband would be able to perform the journey as the train comes here at around 4.25 he would be able to complete his assignments by that time and it is not possible for any one of us to go to delhi at 1.25 afternoon. if one wants to reach delhi from agra one must start at 8 in the morning by any means which is not possible for me or my husband. plus we have two small kids with us.

so i request irctc to please help me out in this matter and send me my tickets by fax or internet and make some arrangement for my boarding from agra.


thanking you

pooja jain