Dear sir, I got my ticket booked on Nov. 20, 2009 from Kanpur Central to Howrah Jn with the following details

PNR No 2266574228
Train No 2312
Train Name KALKA MAIL
From CNB To HWH
Date 22-11-2009
Class 1A
Boarding Point CNB Reservation Upto HWH
Quota General

Status CONFIRM

When the train arrived I did not find my name on chart. On contacting the customer care, I was told that the coach for First AC was not attached in the train and so my status was changed from confirm to waitlisted. He asked me to write a mail to IRCTC to get the refund. I boarded the same train, paid fine (ticket charges +Rs. 365) for travelling without ticket and traveled in First AC (which was actually attached unlike claimed by the customer care).

I want to file a complaint against IRCTC with the following questions:

1. Why my confirmed ticket for First AC was converted to waitlisted within 36 hrs of booking the ticket when there was a coach attached for First AC.

2. Since I had a confirmed ticket, IRCTC could have accomodated me in a 2A or 3A berths instead of making my ticket waitlisted.

3. Money for waitlisted tickets automatically gets refunded automatically. But in my case money has not yet refunded to my account, I had to file a TDR for that and waiting for the refund.

Please help.

With Regards
Jaidevi