I had booked an e-ticket (on 23-09-2009) from my irctc.co.in account for my journey planned on 28th September 2009 from FIROZABAD (FZD) to DELHI (DLI). I had booked an e-ticket in AC-3 class by MAHANANDA EXP ( Train No-4083). At the time of booking, this ticket was a waitlisted ticket (WL), but it was confirmed in coach B2-08 later.
But on the day of my journey, the train was late for more than 15 hours, so i didn't travel by this train. Also, i was not able to cancel this ticket online as the chart was prepared. So I filed a TDR refund request on 29-09-2009 to cancel the ticket and refund my money.
The cost of the ticket was Rs 330/- and Rs 20/- was charged by irctc as internet service charges (total cost=Rs350/-). Also my bank charged me Rs 11/- as service charges.
I have got my refund on 03-10-2009 in my bank account from which i booked the ticket. But the refund amount is only Rs 165/-.
Since the train was running late for more than 15 hours, it was a fault of indian railways. So i deserve the full refund of my ticket amount. Even though it is a small amount but this issue should be highlited (in public interest) to irctc that irctc has to refund the full amount in such cases (icluding bank charges). I, therefore, would like to file a consumer complaint against irctc for getting the full refund with proper compensation for the inconvenience caused (i had to make alternate arrangements for my journey at the 11th hour) as well as consumer court instructions to irctc to refund full amount (including bank charges) to all its customers in such cases in future.
Thanks in advance for filing this case in consumer court in public interest.