Dear Sir/Madam,

I regret to inform you that IRCTC online-ticket services are not working satisfactorily.

To put the case infront of you, till now I have booked many tickets through IRCTC Online Passenger Reservation System , but none is appearing in the section of booked history. Recently also I booked a ticket, which I need to cancel now. I am trying to cancel it for a long time now, but no success. On clicking on Cancellation option, PNR no and transaction id are being asked and on correct input of data also, no record is being shown for cancellation.
I have to urgently cancel the ticket and am trying for it well before the departure of the train.
I tried contacting them on 24 X 7 (?) cusomer care number. Firstly for a long time no one responded. After repeated attempts, they told me to send mail to care@irctc.com, which I had already done earlier but to no avail, and they disconnected the line.

Please confirm me that due to this technical bug, who will be responsible for inappropriate/no amount being refunded to me? Due to this error at their end, why should the customer pay?

Please find below the details of ticket which I need to cancel-

PNR No-2164901439, Txn id-0147699175

IRCTC shuld resolve this bug and prior to it should cancel the ticket and refund the amount which should be refunded in case the cancellatin is done well before the departure of the train.

Moreover, it should get that bug fixed so that such instance doesn't get repeated.

Waiting for a quick action and feedback -

Sudhanshu Acharya