Sir, this is the comlaint sent to the oriental Bank Of Commerce on 18-Jan-2012


Sir, may I please request your kind self to look into the matter and help me resolve the same at the earliest
and oblige.

Thanking you,
I am,
Very truly yours
Mrs. Suman Chhabra



18 January, 2012

The Manager,
Oriental Bank Of Commerce,
N D Block, (D A V School),
Pitampura,
Delhi – 110088.

Subject : Seeking an explanation for the delay in collection of Foreign Currency Instruments.
Dear Sir,
I am Suman Chhabra, and am holding Account No : SB A/c No : 5023201 0029080, with your Bank. Sir, I had deposited with your Bank a total of 03 instruments with the following details,
Instrument No(s) Name Of Bank Dated Amount Date Of Deposit
1. 5223 JPMorgan Chase Bank, N.A. 14th Nov 2011 $ 3000.00 21-Nov-2011
2. 5224 JPMorgan Chase Bank, N.A. 16th Nov 2011 $ 3000.00 21-Nov-2011
3. 5225 JPMorgan Chase Bank, N.A. 25th Nov 2011 $ 2000.00 25-Nov-2011

Sir, it has nearing around 02 months, from the date of deposit, totaling to $ 8000.00 (Eight Thousand Only) at and the money is not reflecting in my account till date. May I, please request your kind-self to provide give to me the following details relating to Foreign Collections :
1. What is the Bank’s prescribed time duration for such deposits?
2. Have you already exceeded it ?
If, yes,
a. Was it deliberately done?
b. The reason for the delay?
c. Am I supposed to bear it?
i. the difference in the rate of conversion
and
ii. the interest my account could have accrued from the amount.
d. How would I be compensated for the delay?
e. How long is it likely to take?
3. Who would pay for the difference in the value?
Furthermore, Sir, may I also request you take it as utmost urgent and reply to me at the earliest, so as to prevent me from taking the matter further to “The Banking Ombudsman”.
Thanking you,
I am,
Very truly yours
Mrs. Suman Chhabra