Originally Posted by er.mohitgupta1986

Dear Sir/Madam,

My mother ( Renu Gupta) Account no is 040010100120227. This is the salary account in Axis Bank . On 1 Oct 2011 , she had try to withdraw a 10000/- 2 times from Kotak Mahindra ATM located in Adarsh Nagar Delhi. In return she gets only 6500/- in the first time & 10000/- in second time.In the first time she get 3500/- less amount . We had lodged a complaint in Axis Bank customer care and as well as in there Branch Office .I had also sent a mail to Kotak Mahindra Bank . But they are refusing to give the our due balance amount . Pl help us in getting our money back.

Dear Sir/Madam,

We regret the inconvenience caused. Bank has already received your complaint registered with Banking Ombudsman and reply was sent to you on December 21, 2011 with the relevant details.

Further, we suggest not writing sensitive information like account / CRN number on social sites like this and would request you to write to solutions.bank@kotak.com for future assistance.

Regards, Kotak Support Team