Copy of Mail sent to Federal Government!!! Will take further steps if no steps taken asap!!

To: 'ConsumerHelp@FederalReserve.gov'
Subject: Federal Reserve Consumer Help Request
Importance: High


Hi,

I initiated remittance on Dec 13, 2011 and on the same day the amount was debited from my US A/C (Chase Bank, Snap Shot Attached). I also received mail from ICICI BANK 'Request Received' (snap-shot attached) on the same day. However, after that there is no update on to it.

When I call their customer care 'US: 866 42 42 448', they have no clue what they are talking about. Few examples:

1) What is currency in which you made transfer? (Not sure if they are sitting there without system)
2) Did you transfer indicate/fixed rate? (When you do Power Transfer, there is no option of Fixed Transfer. They are so ill-trained and unprofessional.
3) Did you sent mail with snap-shot? (Before that did they ask me to do so).
4) I did send mail to them (More than 24 hours no response).

In short, ICICI Bank is vulnerable and I'll try to cut down by business with them as much as possible. However, could you please help me get my money back in US Bank (Chase) or get it transferred to account it was initiated for.

I would request you to please take this complaint against them and help me getting the response if needed, please do not allow to do business in US if they cannot provide responses to their customers.

I am really upset and frustrated about it.

Hi,

The funds against the Money2India tracking number M2X******** have been credited to the beneficiary account. You can check the status of your transaction through your Money2India account under the option 'Track your Remittance', in the logged in section.

Regards,
ICICI Bank Customer Service Team

I initiated the transfer on December 6, 2011. Beneficiary account got the money on December 7, 2011.

I find it is not credited in my ICICI account bank in India even after four days.

I called the Customer care and sent them screen shoot of the Transaction on December 13, 2011.

All the Customer Care stuff under Ms. Gayatri in Hyderabad and NRI banking Customer care stuff were utterly noncooperative. They harassed me a lot and are still harassing with nonsense emails. They tried to delay as long as possible to allow to decline exchange rate from over 70 Euro per ruprees to Rs. 68.45.

They started saying with they call back by 48 hours then no response. Again they 24 hours and so on unless I threaten to lauch a fraud case.

Now when I am claiming compensation they are saying that I did not supplied Tracking number. It is again a way of misleading and cheating. Nordea Bank do not allow any money transfer without appropriate reference no. that Transaction number. So There is no question of my mistake. I am now planning to go to court as They have cheated nearly 16000 rupees.

It seems ICICI money to India has experised in this kind of Cheating. I had noticed in three ocassion in past when they credited money at the lowest available rate. But last experience is horrible. I have made huge business with ICICI for last 8-9 years and now planning to stop and withdraw my acount as well.

Please advice.