Originally Posted by Jacob

I have taken ICICI Lombard Overseas travel Policy for my parents using my ICICI credit card with 0% emi. When I extend the policy for another 2 months, they had added 3 policies which are duplicate. Immediately I responded to them thru mail asking them to look into the issue but paid the full amount including for duplicate policies. They also promptly responded saying they will correct the issue and reimburse the exess. But for more than a year they have not done though I called their useless customercare division for more than 10 months from the US. By then they have taken money from my salary account and made my account lien and still they are charging. Once I am back, I met the Customercare Division guy and he said, 'yes Sir I understand your problem and we know that it is our mistake. anyway Sorry for it. but as per ICICI credit card division's Policy We will not refund your money. You can get your money only through Court Settlement'. I had contacted my lawyer and sent the legal notice. For that they have never responded to my lawyer instead, they contacted me to my office address to threaten me. In their response they had clearly mentioned all the duplicate policies too and stating that these policies are expired so you please accept these'. For their response we sent a counter response thru the lawyer but no answer for that yet even after 2 months. What should we do?

Dear Jacob,

We're sorry to hear about your experience.

Please write to us with your contact details and credit card number at care@icicibank.com (Subject line: UID 173508). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Dear Sir,


This is regards to the ICICI credit card payment. Having the same payment problems like others. My Credit card number is 4477 ******** 7009. I had made some purchases and then my bill was around 3918/- which I paid in 25 March. 2008. After that I have no purchase at all. The custmer care Executive accept it but still demands for payment. Suddenly in December end I started receiving calls from them saying that your payment of 7122 is outstanding. I checked checked the previous payments made and they were all done. I explained them that I have already made the payment but still they started calling I have applied for Loan from SBI Bank for Home Loan They said they will create problem for me.
Kindly advise on the above matter and reply at the earliest.

Thanks a lot,

Vishal N. Katkar

Originally Posted by Unregistered

I think you don't have anything else to say or defend yourself other than saying Sorry & to contact your customer care. But the prob here is when someone contacts your customer care or mail you they don't get proper response from you.

Just check this link consumercourt .in/search.php?searchid=180328

Its always better to avoid having relationship with this type of banks.

Its always better to avoid having relationship with this type of banks.

Dear Mr. Prasad,

We have done a detailed investigation on the concerns raised by you and have the following to Submit:
1. The card was issued basis your Banking relationship with us and after due telephonic verifications.
2. Subsequently, you had accepted the card and used it also.
3. Though, we regret that the card was issued in the name of Mr. Bipin Paprasad instead of Mr. Bipin Prasad, due to typographical error. However, as per our records you had also called for PIN generation and never complained about the Wrong name embossed on the card.
4. Initially the hard copy statements were being delivered to your communication address, which had the details of all the charges levied in case the customer uses the card and makes only part payments or no payments making you aware the reason for charges levied to your credit card. This was also never disputed by you.
5. The statements were getting undelivered due to change of your address which was not communicated by you to the bank. This is to clarify that address can be changed by calling bank's helpline the details of which are available on the credit card itself or bank's website.
6. Also we have observed that as on date your address still remains unchanged. Though on your request, statements were sent through e-mail but Bank had advised you to get the address changed.
7. Further, settlement is a Bank's prerogative and is not done on customer's demand or request. The customer is expected to make the payment which is due to him from time to time. Had the payments for complete usage been made in time, financial charges would not have got levied.
8. To help you to the best of our ability we tried giving an option of payments through easy installments but this option was also denied by you.
9. Thus as the intent to reach to a agreeable settlement was missing.The Bank post sending a lien intimation letter debited your account as per process.

Though, we empathize with you that your daughter's fees could not be paid due to this, however, the responsibility for this may be attributed to your non payment of the dues at the appropriate time.

We request you to treat this above explanation with understanding and acceptance.

Regards,
ICICI Customer Service Team

Originally Posted by Unregistered

Dear Sir,


This is regards to the ICICI credit card payment. Having the same payment problems like others. My Credit card number is 4477 ******** 7009. I had made some purchases and then my bill was around 3918/- which I paid in 25 March. 2008. After that I have no purchase at all. The custmer care Executive accept it but still demands for payment. Suddenly in December end I started receiving calls from them saying that your payment of 7122 is outstanding. I checked checked the previous payments made and they were all done. I explained them that I have already made the payment but still they started calling I have applied for Loan from SBI Bank for Home Loan They said they will create problem for me.
Kindly advise on the above matter and reply at the earliest.

Thanks a lot,

Vishal N. Katkar

Dear Vishal,

We're sorry to hear about your experience.
We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

here is a strange occurence
i made a card purchase of rs 1835 WAY BACK 2003 AT TIRUPUR and made a prompt payment
wow! they gave double credit to my ac
i informed them promptly to take back their credit
my gandhigiri is of no use
phew!! in the next bill thy made DOUBLE debit to my ac!!!

i contaCTED THEIR CUSTOMER DONT CARE CELL FOR RECREDIT OF NOW WRONG DEBIT AND THEIR WRONG DOINGS
ONLY TO HEAR LOOOONG MUSIC/SELF ADS AND HEFTY TELEPHONE BILL AND INTEREST DEBITS
AND DISCONNECTED CALL AT LAST I PAID FOR THE DEBIT TO AVOID FURTHER INT DEBITS
I WROTE TO THEM MANY TIMES THEM WITH COPIES OF BILL-THEY NEVER UNDERSTOOD THE
BASIC BANKING/ACCOUNTING TERMS DR AND CR
I ONCE TOLD MY PROBLEM TOA VISITING RECOVERY SQUAD THEY GAVE TALL PROMISES AND VANISHED WITHOUT TRACE

LASTLY I WROTE TO THEIR UN RESOLVED COMPLAINTS CELL TO KEEP ALIVE THE PROBLEM FROM ERODE
PROBLEM REMAINS YET UNRESOLVED- THEY COOLLY SAY THEY DONT UNDERSTAND THE PROBLEM
GOD SAVE ICICI AND CARD HOLDERS
NOW NO FURTHER USE WRITING TO THEM -LET THEM INVITE ME TO A NEARBY OFFICE TO CLARIFY THINGS

after court settelement what is prime duty of bank? if no intimation recevied ,then who is responsible bank or customer?

My credit no.is 5176535026314007.i tried to book the air ticket but bank rejected the transaction and the payment vwas rejected.i have also forgotten the PIN.

kindly advise me hoe to contact the bank for above problem.


regards


N Singh

My credit no.is 5176535026314007.i tried to book the air ticket but bank rejected the transaction and the payment vwas rejected.i have also forgotten the PIN.

kindly advise me hoe to contact the bank for above problem.


regards


N Singh

Hi,

I am a ICICI credit holder and my card no. 4477-4683-9715-6006. I am very very disappointed by ICICI credit card services and moreover the bill discrepancy. I had called the customer care in the month of December-2009 for the bill statement of the month of October and November which I didn't received and asked them to mail me the details (but not statements) of the bill, which I believe many of us receive every month on our email address but I never received it.

The person mailed me the statement in PDF format on the given email address for last 3 months bill dated;
1) 28/09/09
2) 05/11/09
3) 05/12/09 (This one i didn't ask for)

But, ICICI credit card bank is charging me for the duplicate bill Rs. 100 which I didn't pay because
1) It was not posted at my home, it was just an e-mail.
2) It was not beyond 3 months (which is mentioned at the back) therefore, I am not liable to pay the amount.
3) I didn't ask the customer care representative to send me the bill dated on 05/12/09 because I already had it.

Now, ICICI credit card bank is also charging me Rs. 400 over the amount due of Rs. 100 which is definitely a fraud and not discrepancy anymore in my view.

I have no idea what to do ? and how to get rid of this amount which I believe I am not liable to pay.
I personally believe one shall not pay for the email at least because it is there duty to mail us the important facts and figures related to our bill.

I am requesting you to please help me in this issue.

Thanking you

Hi,
I have been the ICICI Credit Card Holder since last 3 years & being a regular customer to pay the minimum outstanding bill. I want to stop the credit card & pay the outstanding amount. But the amount is too high to pay which comes to around 35 thousand.

I can pay the amount upto 20 to 25 thousand only can anybody help me on how to make the settlement.

Regards

S R Nayak

my dear most respected icici members
by mistake i took your credit card ,my no.was 407651504 9711003
my name is pasumarthy vithal.
i have paid the all my dues on 7/8/2008amount is 7932 rupees cheque no.is 00157689
beforethat monthly instalments paid by me,lastly i made a phone to the customer department with their sujjetions i paid my all dues at that time i have an extra payment rs.500 with you.
now this year i am getting regular phone calls saying that to pay the amount ,why should i pay?
please provide your valuable time to your job ,not distrubing the customers like me
with regards
pasumarthy vithal
bharativithal@rediffmail.com

Dear All,
I am having CreditCard with No. 4477469940539011, & i'm still using. 5 months back i was able to login online & view all my reward points, & that had closed the login online, when asked to an executive at Malad(W) branch, she told as u r not using ur savings account (No. 015801019178) & there is no balance in ur savings acc. that is why we had closed the creditcard login. Now if want to access my reward points, i cannot do that, as it could be only done by loging inside the icicibank.com site. And if i still want to start online banking service i have to first enable my savings account & that i do not want to do it as its minimum balanced to be managed is more than my capacity. Even this bank do not have online creditcard payment system like citibank or HDFC has it, we had to compulsury drop the cheque, this is utter noncence in this 21st century. So plz suggest me for using login in online banking & for utlilzing my reward points & make online payment from other saving banks

Ref. to customer id --154476 of shashi prakash singh, for credit card payment of 4477463556146005, i submitted twice the cheques from my personal saving account no. 006901017203 but the cheque was returned stating the mismatch of signatures, is it not the mockery of system that from my own saving account, I am depositing NOT withdrawing the money, to my credit card account, and a penalty of 275 was levied, pl. take up the matter with concerned head of ICICI Vanasthalipuram seriouly compelling me not to touch consumer court forum.
--S.P. Singh
Head of Channel Operations & Marketing
ETV Network
Ramoji Film City
Hyderabad.
Cell : 09391041937

Dear Prashant,

We regret the inconvenience caused to you.
Your concern and credit card number as mentioned here have been noted. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Originally Posted by Prashant Chauhan

Dear All,
I am having CreditCard with No. 4477469940539011, & i'm still using. 5 months back i was able to login online & view all my reward points, & that had closed the login online, when asked to an executive at Malad(W) branch, she told as u r not using ur savings account (No. 015801019178) & there is no balance in ur savings acc. that is why we had closed the creditcard login. Now if want to access my reward points, i cannot do that, as it could be only done by loging inside the icicibank.com site. And if i still want to start online banking service i have to first enable my savings account & that i do not want to do it as its minimum balanced to be managed is more than my capacity. Even this bank do not have online creditcard payment system like citibank or HDFC has it, we had to compulsury drop the cheque, this is utter noncence in this 21st century. So plz suggest me for using login in online banking & for utlilzing my reward points & make online payment from other saving banks

Dear Pasumarthy,

We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.