HSBC Credit card
This is a discussion on HSBC Credit card within the Other Banking Services forums, part of the Banking category; Hi this is Sagar Suryawanshi. I had HSBC credit card (no. 4384 5999 1592 5464) three years before. I surrendered ...
- 07-27-2009, 05:08 PM #1Junior Member
- Join Date
- Jul 2009
HSBC Credit card
Hi this is Sagar Suryawanshi. I had HSBC credit card (no. 4384 5999 1592 5464) three years before. I surrendered (Cutting into 4 pieces and sending to their off. As per customer care talk) as I had no use of it, immediately I've being called many times to pay my dues (RS. 900). I asked for the statement but they had no details with them, I asked to customer care but they refused to send the soft/ hard copy of the statement. I told to not going to give any amount for that. After some period of time (appx. 1 year) they again called me for the same. Every 6 month they are increasing the yearly charges with Interest charge and till july09 as per their statement total out standing around 12000/-
They usually called from there private number and his name is Rajesh from Recovery department.
They being forced to either deposit the full amount or make a negotiation and pay the half of the amount (Rs 4000).
But why should I pay??
The language used by the agent is highly irritating. They are threatening me to send some people to my office also.
They are not closing the card, and sending SMS without any statement.
I complaint to HSBC website , also called to HSBC customer care many times but no one there to listen to me. I asked to send me the statement / detail to my mail butů.. no reply from them.
So requested to kindly look into the matter and take the serious action against them as soon as possible.
Thanks in advance!
- 07-27-2009, 07:46 PM #2Administrator
- Join Date
- Sep 2008
If the customer care is not helping you then send a written notice via registered post to the CMD of the Bank about your problem, mention all the the details in it about your credit card in it and ask them for the proper solution so that you will not face such type of problem again.
Note: Do not forget to keep the slip of registered post in safe, it will help you if the parent company will not solve the issue with in the mention time of 15 to 20 days.
If still have a question then feel free to contact us again.Regards,
** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **
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