Hello Sir,

I've taken a DD of amount rs.10,000/- for balance transfer to another credit card from HSBC card, I've cancelled the DD with in a week by giving cancellation letter attached DD and hand it over to HSBC branch in Pune. In the next statement the balance transfer amount 10,000/- was not debited(not reversed) in my credit card a/c. Monthly iam getting the statement with 10,000/- due with interest charges. Now that 10,000 became 27000/- with all charges and interest.

I've approached HSBC branch, Call centre people but no one has responded on this issue..


Could you please suggest what to do..



Thanks
Srinivas

Dear Sir / Mam

I have been having HSBC Gold No. ********24782 Card since Feb 2005 , In November 2008 I was offered Rs. 45,200 CASH ON EMI with fairly Decent interest with 1 % service charge which I availed . Rs. 4423 X 12 Installments .
In January I got upgraded from my gold card to platinum card considering my payment record which again had no fee. All the Credits and EMI's were suppose to be transfer d from my gold card to platinum card.
Since first statement of my platinum card has been received in Feb2009 , the entire amount which I had availed from the bank on EMI has been accumulated to Total payment due with a month's deadline.
I have been charged interest + processing fee + all applicable taxes on Rs.45200 for 12 months and now being forced to pay the entire amount back 1 shot .
In spite of persistently calling bank's call centre for for about 4 months now , we have not recieved any satisfactory response or for that matter any revert from the bank.
In may2009 after communicating with customer service I was promised a revert with in 72 hrs as this was an special case to them and the bank was at fault. But 2 months down now , no revert yet.
We have been making payments as per our EMI regularly and ispite of that there is hell lot of additional charges reflecting every month

Now worse is that I have been getting threatening calls from their collection department since last 10 days, Inspite i tried explaining the problem to them their tone is getting worse day by day.

I tried to touch base with the bank again on the progress of our case 18th July 2009 . (1130 ,1205hrs), but phone was banged down after listening to my complaint and had no revert after that.
I would really appreciate if you could help me taking legal action against the bank as they have been harassing me since last five months .

Regards

R.K Luthra
9899183355