Originally Posted by Princy

Sir,

I am having an HDFC Bank credit card which I have been using for more than a year.
Yesterday (31 May 2011), I recieved SMS messages saying that there has been 3 online transactions in my card, while the card was safe with me.

The merchant sites are Travelport GDS, Cheaptickets.com and Travel Insurance policy and the total amount is Rs. 30,941/- Immediately I registered a complaint with the customer care and they blocked the card. They are saying that they require 45-60 days for coducting the enquiry. I have read about people who had to pay the amount during this enquiry period with the ineterest accrued. Is there any way to speed up the enquiry so that issue can be resolved in a reasonable time.

Also, pls advise how to go about this. Should I file an FIR with police or should I approach cyber cell?

Regards,
Princy

Dear customer,

We would like to stress that your concerns are important to us and we always try to have our customers' issues resolved at the earliest. We would need a few additional details from you to follow-up on this particular matter: request you to write to talktous@hdfcbank.com with your credit card number, contact details and the reference id TTU000324102062011. A bank representative shall contact you once we receive this information.

Regards, Customer Assistance, HDFC Bank