I, Lalita Ramrai Potekar, have a salary account with ICICI BANK and thus a credit card from ICICI Bank only.
-I received a statement of credit card transactions from the concerned department of ICICI Bank on 27th March 2009; dated 21st March 2009 for the month February 20, 2009 to March 20, 2009.
-Upon seeing I found that there was a charge (Debit) of Rs. 85,632/- (Eighty Five thousand six hundred and thirty two rupees) in the statement for the transaction done on 18th March 2009, at Rajasthan Marble Depot, Navi Mumbai and the said transaction was covered by invoice number 0128.
- I immediately lodged a complaint with customer care division of ICICI Bank, initially over phone.
- Thereafter I lodged a written complaint on 30th March 2009 and send the same to Disputes Department, ICICI Bank head office, Mumbai
- On 2nd April 2009, I received an email from customer care department acknowledging receipt of the complaints so lodged. The customer care department assured to revert back after further investigations. In the interim the back also gave me a temporary credit for the aforesaid amount.
- On April 24 2009, I received a letter from Head Credit card Operations along with attachments of letters. The letters informed me that ICICI Bank had done investigation at their end and that the transaction pertains to my credit card. Along with this letter they had attached the following 3 documents copies:
(1) Merchants Copy
(2) Invoice copy from Rajasthan Marble Depot
(3) PAN Card copy

I ones again wrote an email to Customer Care division of ICICI Bank Limited stating that the Transaction was not done by me and the PAN card sent along the letter was not mine. The details on the PAN card (attached) did not match my original details (attached) in following respects:

(1) Photograph
(2) Date of Birth
(3) Father’s Name
(4) Grandfather’s Name
(5) PAN Card number
(6) And Signatures.

- This is totally a fraudulent Act done by someone using my credit card details and Name for false PAN Card.

- I exchanged several mails with the highest authorities from ICICI Bank as per the process given on ICICI website, as I was not satisfied with the response from customer care division of ICICI Bank.

- The highest authorities gave me confirmation and assurance over email to resolve the matter at corporate level. but till date they have not kept their word.

- I have also lodged a complaint with the "Cyber Crime Department" Pune on 29th April 2009. the investigation is still on at their end.

- Recently, ICICI Bank has started threatning me to send their Recovery Agents to collect money for the Fraud Transaction from me. Upon refusing to do the payments, ICICI Bank has recently today (1st July 2009) sent me an letter to do the said payment OR that they will "SHARE MY DATA WITH CREDIT CARD BUREAUS"

All the above episode has done a lot of harm to my personal and professional life. I requested ICICI bank to do fair and honest investigation into the matter but till date there has been no initiative from their end.

Regards,
Lalita Potekar
lalitapotekar@yahoo.com

Hi,

My name is Ravi. I hold a Barclays Bank Credit Card. In the month of Apr 09, i had dropped a cheque towards my dues at the Sky Drop Box at Koramangala, Bangalore. One week after the cheque was dropped, i received a call stating that the amount has not been received by them. On informing them that the cheque had been dropped, they stated that the same has not been received. They asked me to make the payment again.

I insisted on them confirming that no late payment fees will be charged before I could remit the funds again. They did not do so and kept on calling me on my cell and office landline atleast 4 times a day. Out of frustration i made the online payment on 16th Apr 09. In the meantime one of the representatives called up and said that the cheque had been received by them and since the date was mentioned as 2008 instead of 2009, the same had been held back. I requested them to send me a scanned copy which they confirmed but didn't do.

However after five months, on 17th Aug 09, the same cheque got presented to my account and the money debited.

I wrote to them four times in the last three days, but there is no response from their side.

Can you please help me and let me know what steps can i take against the bank. I have all the mails that they had exchanged with me (one of them also confirms that the particular cheque number has not been received by them). If possible i would like to also claim a compensation from them.

An early reply will be highly appreciated.

Thanks and Regards,

Ravi