This is regards to cancellation of DD (Dated on “07-May-2010” which I have made from my friend Axis bank Hyderabad account).
Axis bank says that you can cancel the DD from the same branch from where it made. Where as I don’t stay now in Hyderabad.
Then they told that send your DD with signed application via post. I sent but they tells that they never received. (Bad part that I don’t have tracking since I sent by ordinary post) After that I request them to block the DD and they blocked my DD based on my request.
Later they told me to send an application for re-issuing DD with 100RS stamp paper signed application. I sent by post and then they told we cant process since DD made from other account not from your account.
So finally again they say that ask your friend to sign on 100 RS stamp paper and sent us. Since my friend stay in same city Hyderabad, so he easily signs on paper and gave to bank people (approx on 15-Jan-2011).
In response, Axis bank send mails on 20-Jan-2011 that we have received sign from account holder, now we have processed for re-issuing DD.
It almost 45 days over but they never send DD.
Today (17-Feb-2011), when I talk to branch, Manager Shouts on me that it’s completely my fault. He says that 1st point you should not start process if you are not account holder for this DD. 2nd he says that we got the DD but my friend mobile is always not reachable(Where as his phone is always available). 3rd He says that as per laws you should not talk, you friend should talk. 4th he says that your friend is not coming to axis bank for signing paper so how we can give him DD and cancel the DD.
Over-all I started this process from 4-Aug-2010. And today is 17-Feb-2011.
After spending almost 7 month, Manager is shouting on customer (myself) and still me or my friend did not get money back.
I want to file case on this which is not canceling DD as well shouting on customer very irrelevantly and talking about the laws and scaring customer. Finally not providing money back.
Please suggest me.
Thanks & Regards,