Originally Posted by Unregistered

hi i had taken a crdit card from hdfc bank in teh year 2004 and i had not used that card for a good 3-4 months then i made a purchase from DMArt and i paid for that amount on the 1st of the next month which was well before my due date but the bank had linked this card to my salary account and they tried to take money from my account without my knowledge and my authorisation hence i got bank charges as that transaction was declined teh credit card department charged me for the payment that was declined but they did not bother to chekc their systems for that the paymnet was already made i called the bank then they reversed only one charge as i was upset i asked them to cancel my card an advisor told me that she has blocked my card and they will send me an envelope at my office address and i can return th card hence i kept teh card in my office locker and it was stolen from there i did not bother much as i was under teh impression that the card was blocked .then after 6-7 months i get a call from some bank representative stating that i have abalance of 16500rs and that too he is discussing my debt with my father who has nothing to do with my credit card. then i asked them to send me teh reciepts that i had signed for as i had not used teh card teh bank manager refused to do so and said tht i have to pay as i had not filed any police complaint and then after 2 years they took out nearly 17000-18000 rs from my account and since i was geting married at that month i could not follow up with teh bank now after 5 years when i am trying for a home loan its getting declined stating that there is a card which is settled in my name and when i ask for a settlement letter teh bank refuses to give me one and moreover a person from hdfc bank calls to tell me that if i want them to remoove my name from the CIBIL report i should pay teh bank 4000rs can u tell me what to do

Dear customer,

We would like to investigate this complaint further: request you to write to us at talktous@hdfcbank.com with your account number, contact details and the reference id TTU00117919102010. A bank representative shall contact you about your dues as soon as we receive this information.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Unregistered

hi i had taken a crdit card from hdfc bank in teh year 2004 and i had not used that card for a good 3-4 months then i made a purchase from DMArt and i paid for that amount on the 1st of the next month which was well before my due date but the bank had linked this card to my salary account and they tried to take money from my account without my knowledge and my authorisation hence i got bank charges as that transaction was declined teh credit card department charged me for the payment that was declined but they did not bother to chekc their systems for that the paymnet was already made i called the bank then they reversed only one charge as i was upset i asked them to cancel my card an advisor told me that she has blocked my card and they will send me an envelope at my office address and i can return th card hence i kept teh card in my office locker and it was stolen from there i did not bother much as i was under teh impression that the card was blocked .then after 6-7 months i get a call from some bank representative stating that i have abalance of 16500rs and that too he is discussing my debt with my father who has nothing to do with my credit card. then i asked them to send me teh reciepts that i had signed for as i had not used teh card teh bank manager refused to do so and said tht i have to pay as i had not filed any police complaint and then after 2 years they took out nearly 17000-18000 rs from my account and since i was geting married at that month i could not follow up with teh bank now after 5 years when i am trying for a home loan its getting declined stating that there is a card which is settled in my name and when i ask for a settlement letter teh bank refuses to give me one and moreover a person from hdfc bank calls to tell me that if i want them to remoove my name from the CIBIL report i should pay teh bank 4000rs can u tell me what to do

ear customer,

Just a reminder that we have still not heard from you. We would like to investigate this complaint further: request you to write to us at talktous@hdfcbank.com with your account number, contact details and the reference id TTU00117919102010.

Regards, Customer Assistance, HDFC Bank