I am holding ICICI bank CC.
During diwali in 25-26 oct 2008, i bought a Cold bar from ICICI bank (Kondhwa, Pune
Branch) .
Bank officials at Kondhwa Branch shared that if i use my ICICI CC to do this
transaction i can deposit the whole amount in 3 installments, and they will not
charge any processing free on that amount (per them a scheme is going on). i again
tried to get confirmation on above (i bought gold bar worth rs: 68000,i also offered
to buy gold worth lesser (18000) amount if there is no such scheme). later on my
phone started ringing with call from ICICI offering to convert this amount into
installments, for nominal charged (2500/-), when i enquired that i have been
connumicated differently by the bank staff when i bought gold the call center staff
shared that there is not such scheme. i rushed to Kondhwa branch from where i bought
gold.... even after a month they are not able to revert the charges, also they have
charged me interest on the amount and no payment fee+ interest on the amounty which
i was never supposed to pay.

I noticed few things that how bank officials mis guided from the begining:
1) When i enquired bank that i am not sure about the limit of my ICICI bank titanium
card, the person with whom i was interecting told me that it more then 100000. and i
opeted to use my CC for 68800. when i saw statement i saw that my limit is 68000 and
i have been charged 500 for crossing the limit.

2) i was told that there is offer going on (that was last day) and i will not be
charged any extra amount.... i am charged 2500+. Since i deposited chq worth 2600
the same day after enquiring ICICI bank guys.

3) When i received next statement i was asked to pat ~500 INR, i asked th ICICI guys
about the Charges, per them i dont need to worry about it, as it will get adjusted,
now i see that i have been charged 1000+ for not paying Rs 500.

4) My last concern is the way ICICI has charged me the interest on all my
transactions, Are they going to pay me the same way? Also now i have started getting
call from the call center time and again to pay the pending amount.

Pleasea advice.
Nirmal Joshi

Please draft a letter briefing all this and send it to the branch manager where you have an account and to customer service. Please use a standard courier or you can email so that there's enough proof for later reference. Conversation over phone can be tampered or misquoted, once its written then its history and no changes can be made.

Ask them why did you allow for a transaction to go through, also if they did inform you that you are overlimit?
If you have received a call or made a phone call, see if you can get a bill (if its mobile) to prove that you have made an attempt and mention the date and time of the call if you are aware of.

Please write or mention all your concerns and wait for a formal communication (written) from the bank. Then see if its satisfying, else escalate the same issue to the Nodal officer in the bank that you are not happy. You need to give sometime for them to respond, nodal officers are the so called highest authority to resolve any un satisfied customer complaints. If you are still not satisfied you can take it up with RBI through something called banking ombudsman.

Please make sure you settle only on the agreement that they are looking into the query or would look into the query. Dont accept the message over phone, ask for a written letter or email from the right authority. It helps when you go to RBI or take it up with consumer forum (incase you have time and not happy with the response). One thing is for sure, it would test you completely and may drain your energy in fighting the case. If there's a WILL there will be a WAY, remember truth may be tested but would come out strongly when it comes out in open. Gandhiju went through a lot of struggle, we remember him now and for ever.

All the best!!!

Originally Posted by Nirmal Joshi

I am holding ICICI bank CC.
During diwali in 25-26 oct 2008, i bought a Cold bar from ICICI bank (Kondhwa, Pune
Branch) .
Bank officials at Kondhwa Branch shared that if i use my ICICI CC to do this
transaction i can deposit the whole amount in 3 installments, and they will not
charge any processing free on that amount (per them a scheme is going on). i again
tried to get confirmation on above (i bought gold bar worth rs: 68000,i also offered
to buy gold worth lesser (18000) amount if there is no such scheme). later on my
phone started ringing with call from ICICI offering to convert this amount into
installments, for nominal charged (2500/-), when i enquired that i have been
connumicated differently by the bank staff when i bought gold the call center staff
shared that there is not such scheme. i rushed to Kondhwa branch from where i bought
gold.... even after a month they are not able to revert the charges, also they have
charged me interest on the amount and no payment fee+ interest on the amounty which
i was never supposed to pay.

I noticed few things that how bank officials mis guided from the begining:
1) When i enquired bank that i am not sure about the limit of my ICICI bank titanium
card, the person with whom i was interecting told me that it more then 100000. and i
opeted to use my CC for 68800. when i saw statement i saw that my limit is 68000 and
i have been charged 500 for crossing the limit.

2) i was told that there is offer going on (that was last day) and i will not be
charged any extra amount.... i am charged 2500+. Since i deposited chq worth 2600
the same day after enquiring ICICI bank guys.

3) When i received next statement i was asked to pat ~500 INR, i asked th ICICI guys
about the Charges, per them i dont need to worry about it, as it will get adjusted,
now i see that i have been charged 1000+ for not paying Rs 500.

4) My last concern is the way ICICI has charged me the interest on all my
transactions, Are they going to pay me the same way? Also now i have started getting
call from the call center time and again to pay the pending amount.

Pleasea advice.
Nirmal Joshi

Hello,

We have gone through your complaint, kindly provide us your full contact details and some of the complaints no. registered with the ICICI customer care.

Thanks

Admin