Hello,
I have been a customer since 2000. Had a house loan for 5 years, which was paid diligently and completed in August 2008.
On October 16th 2009 - I contacted your phone banking to retrieve my ownership document. They came up with a story that I owed 4016 INR due to some late charges. I raised a complaint - and was informed that this would get resolved in 4 business days and ICICI would call me. They "DID NOT". I called them on 21st October and they said the problem is still not resolved. After that I tried the number multiple times - but due to your call volume you disconnected the line.
I managed to contact ICICI on 15th November again. They told me that the 4016 has been waived, but now they have a new problem essentially not with my loan - but a mis-match in your own books - due to which they cannot dispatch the document to me.
Once again - I asked how much time will this take to be resolved - answer 2 days. I called ICICI back today - next excuse - the system is down so they cannot give me a status. I told the representative that I need a response and she said that eitherways she would call me back and give me the status. I have not received the call and is is post 6 PM !!

I am sure if I had defaulted in paying the EMI - ICICI would not have delayed nor hesitated to give me warnings, impose late fees - so and so forth.

It is my legal document that you are holding - due to your inefficient issues.

Let me know how you plan to address this asap.

Originally Posted by Unregistered

Hello,
I have been a customer since 2000. Had a house loan for 5 years, which was paid diligently and completed in August 2008.
On October 16th 2009 - I contacted your phone banking to retrieve my ownership document. They came up with a story that I owed 4016 INR due to some late charges. I raised a complaint - and was informed that this would get resolved in 4 business days and ICICI would call me. They "DID NOT". I called them on 21st October and they said the problem is still not resolved. After that I tried the number multiple times - but due to your call volume you disconnected the line.
I managed to contact ICICI on 15th November again. They told me that the 4016 has been waived, but now they have a new problem essentially not with my loan - but a mis-match in your own books - due to which they cannot dispatch the document to me.
Once again - I asked how much time will this take to be resolved - answer 2 days. I called ICICI back today - next excuse - the system is down so they cannot give me a status. I told the representative that I need a response and she said that eitherways she would call me back and give me the status. I have not received the call and is is post 6 PM !!

I am sure if I had defaulted in paying the EMI - ICICI would not have delayed nor hesitated to give me warnings, impose late fees - so and so forth.

It is my legal document that you are holding - due to your inefficient issues.

Let me know how you plan to address this asap.

Hi,

We're sorry to hear about your experience. Please write to us with your contact details and loan account number at care@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Hi,

I, M.Sowjanya had lost my ATM card.So, I could not access my account and also I dont have my passbook, cheque book. How can I take my amount details of my savings account from the bank??Send me the details to my mail id i.e., middelasowjanya@gmail.com Please kindly respond to my compliant.

Thanks & Regards,
M.Sowjanya

I applied for online password.Till i did'nt received any post.So please do the needful as early as possible.

Having been with ICICI for many years, I certainly do not think that they are unreasonable. Hope your issue is resolved.