I am mentioning the procedure before going to the consumer forum, this may help you.

If you experiences deficiency of service at any of Dena Bank Branches/Offices, then the Customer is at liberty to send a complaint. The first point for redressal of complaint is Branch itself. In case you are not satisfied with the branch handling the complaint, you may approach to the Head Office at the below mentioned address.


Chairman & Managing Director
Dena Bank
Dena Corporate Centre
C-10, G-Block,
Bandra-Kurla Complex,
Bandra (E),
Mumbai - 400 051
Tel.- (022) 26545760
Fax:- (022) 26545761


If the same is not resolved to your satisfaction within one month from the date of receipt of the complaint, you are free to take recourse to any of the following:-

a)Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.

b)The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 1995,
relaunched as Banking Ombudsman Scheme 2006. Presently, Banking Ombudsman is located at 15 Stations. For addresses and area of operation of Banking Ombudsman please Click the below mentioned link where you will get ‘Our Commitments’ followed by ‘Banking Ombudsman Scheme’.

c) The District Consumer Forum under Consumer Protection Act. 1985.

Visit: Address and Area of Operation of Banking Ombudsmen for address of banking ombudsmen.
Visit: Form of complaint - Banking Ombudsman to know the complaint format.
Visit: Notice before filing consumer complaint for notice reference.
To know more about Right to Information Act visit: Right To Information Act for Banks

Note: Always take the receiving of your complaint with the sign and stamp of concern person, or send your complaint via registered post, Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.


Hope this may solve your problem.
Still have a question feel free to contact us again.

Date: 21st May 2011

Sir,

Sub: Complaint against the Interest Charged-Dena Bank Branch Manger-Reg.

With reference to the above cited subject, I simmi Lakhani bring to your kind notice that, I took an Education loan of Rs. 4 Lacs from Dena Bank located at Nadan Mahal Road branch, Lucknow in the year 2009. After 6 months we got an information that the interest would not be charged for the people whose annual income is below 4 Lacs. For that I submitted all the necessary documents to the bank. I assured that no interest rate will be charged by the Manager.

But now after 1 ½ years we got to know from the new branch Manager that this subsidiary is given only for two persons. We have all the rights to know the reason why it happened so even after submitting all the necessary documents by us. When we are enquiring with the bank regarding the issue they are not responding properly. Also they are misbehaving with my parents. I have also filed a complaint in the Regional Office located at Vidhan Sabha Marg, Lucknow.

Now I wish to bring the same to your kind notice and I request you to look into the matter and do the justice for me.

Hope my request is considered and obliged at the earliest.

Thanking you,

Yours faithfully,

Simmi Lakhani
Corporate Relationship Officer/Assistant Prof.
Siva Sivani Institute of Mangement,
Email: simmi.lakhani@ssim.ac.in
Hyderabad.