In case a customer is not satisfied with the handling of grievance by the Local Head Office, a communication may be sent (enclosing the message sent earlier to Local Head Office) to the Deputy General Manager (Customer Service) and the CMD of State Bank Of India at the below mentioned address.

Deputy General Manager (Customer Service)
Customer Service Dept.
State Bank of India,
State Bank Bhawan, 4th floor,
Madame Cama Road,
Mumbai-400 021

Chairman & Managing Director
State Bank of India,
State Bank Bhavan, 4th Floor Madam Cama Road, Nariman Point,
Mumbai, MAHARASHTRA – 400021.


To reach the SBI Card Helpline from anywhere in India
From BSNL/ MTNL Lines – 1800 180 1290
From all other phones – 39 02 02 02

Note: If calling from a mobile phone, please prefix your city STD code.

You can reach through email for getting any Product Information, making a complaint, feedback or any other inquiry. Email: feedback.gesbi@ge.com

You can Fax at: 0124-2567131

If the same is not resolved to your satisfaction within one month from the date of receipt of the complaint, you are free to take recourse to any of the following:-

a)Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.

b)The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 1995,
relaunched as Banking Ombudsman Scheme 2006. Presently, Banking Ombudsman is located at 15 Stations. For addresses and area of operation of Banking Ombudsman please Click the below mentioned link where you will get ‘Our Commitments’ followed by ‘Banking Ombudsman Scheme’.

c) The District Consumer Forum under Consumer Protection Act. 1985.

Visit: Address and Area of Operation of Banking Ombudsmen for address of banking ombudsmen.
Visit: Form of complaint - Banking Ombudsman to know the complaint format.
Visit: Notice before filing consumer complaint for notice reference.

Note: Keep all the copy of Complaint and Notice and the registered post slip, this may help you if you need to knock the consumer forum.
Hope this may solve your problem.
Still have a question feel free to contact us again.

i want to submit my complaint against bank of india,khuntitoli branch, simdega,jharkhand in which i am having a saving account no.(457010110001157).this is regarding a cheque (no. 1982134) of amt. 14250 of jharkhand gramin bank,bansjor,simdega which i was submitted on dated 11/11/2011 into my account (no.457010110001157) through above mentioned bank of india, khuntitoli branch. but after repeated visits to the branch neither the cheque has been cleared till date nor i get any kind of satisfactory answer from the concerned authorities, as i m serving in itbp, a paramillitary force and presently posted in jalandhar,in view of that i am not able to contact my branch regularly. so i request you to take an early action against the branch and help me out.an early action will be highly appreciated. yours sincerely Rajesh kumar baitha, computer assistant, NREGA, Simdega, jharkhand.