I have a bank account with ICICI, Nehru Place, New Delhi. All the balance from my account (Rs. 56,500) has been debited in lieu of credit card payments for someone else's credit card, with a similar name, and my balance rendered nil.This is when I have never applied for, received, or used a credit card with ICICI Bank till date. On top of this, i was sent a bill demanding more money, for clearing more credit card bills after extracting all the money from my account. Their representative Mr. Manoj Rawat assured me that he would look into the matter, but after a few days started blatantly refused to take any action. The bank staff too, has been extremely unhelpful.

Dear Rajendra,

We are sorry about the inconvenience caused to you. Kindly write to us with your contact details and account details at care@icicibank.com Also, please mention 'UID 462045' in the subject line. We'll be glad to get in touch with you and work to address your issue.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by rajendra_gupta

I have a bank account with ICICI, Nehru Place, New Delhi. All the balance from my account (Rs. 56,500) has been debited in lieu of credit card payments for someone else's credit card, with a similar name, and my balance rendered nil.This is when I have never applied for, received, or used a credit card with ICICI Bank till date. On top of this, i was sent a bill demanding more money, for clearing more credit card bills after extracting all the money from my account. Their representative Mr. Manoj Rawat assured me that he would look into the matter, but after a few days started blatantly refused to take any action. The bank staff too, has been extremely unhelpful.