The Banking Ombudsman,
Jeevan Bharti Building,
Tower No-1, 7th Floor,
124, Cannought Circus,
New Delhi-110001,

Sub:- Bank unable to provide letter stating that both credit cards belong to me (Complaint against HDFC Bank)

Sir,

I, Sunil Kumar, is a classic customer of HDFC Bank. In January 2010, somebody misused my credit card and I got the credit card blocked. On request, the bank issued me new credit card with a fee, which is OK.

I had done an online transaction using my old credit card to purchase domestic tickets of South Africa. Since, I cancelled that old credit card, I was unable to show them at the time of boarding. Therefore, I bought tickets again through cash. In order to get refund for the tickets bought online using my old credit card, the airlines is asking a letter on Bank's letter head stating that both the old and new credit card belong to me so that they can transfer the refund to my new credit card. I have been calling customer services and writing mails to 'customerservices.cards@hdfcbank.com' since 4th March, 2010. I have received their reply 4 times and everytime they say, we are mailing you the letter but have not done till date. I have all the mail trails with me. I am afraid that the date for getting the refund from South African Airlines is going to expire in few days.

I want to initiate a legal action and get compensation from HDFC Bank against the mental harrasment and monetary loss I have incurred due to their negligence in sending letter to me.

Request your kind guidance and help in taking this legal action against the bank.

Thanks and Regards,
Yours Sincerely,
Sunil Kumar
Mobile :: 9716499219

Originally Posted by Sunil_Rathi

The Banking Ombudsman,
Jeevan Bharti Building,
Tower No-1, 7th Floor,
124, Cannought Circus,
New Delhi-110001,

Sub:- Bank unable to provide letter stating that both credit cards belong to me (Complaint against HDFC Bank)

Sir,

I, Sunil Kumar, is a classic customer of HDFC Bank. In January 2010, somebody misused my credit card and I got the credit card blocked. On request, the bank issued me new credit card with a fee, which is OK.

I had done an online transaction using my old credit card to purchase domestic tickets of South Africa. Since, I cancelled that old credit card, I was unable to show them at the time of boarding. Therefore, I bought tickets again through cash. In order to get refund for the tickets bought online using my old credit card, the airlines is asking a letter on Bank's letter head stating that both the old and new credit card belong to me so that they can transfer the refund to my new credit card. I have been calling customer services and writing mails to 'customerservices.cards@hdfcbank.com' since 4th March, 2010. I have received their reply 4 times and everytime they say, we are mailing you the letter but have not done till date. I have all the mail trails with me. I am afraid that the date for getting the refund from South African Airlines is going to expire in few days.

I want to initiate a legal action and get compensation from HDFC Bank against the mental harrasment and monetary loss I have incurred due to their negligence in sending letter to me.

Request your kind guidance and help in taking this legal action against the bank.

Thanks and Regards,
Yours Sincerely,
Sunil Kumar
Mobile :: 9716499219

Dear Mr Kumar,

At the outset, please accept our apologies for the delay in issuing your letter. We would like to investigate your complaint and check why the issuance of the letter is being held up – request you to write to us at talktous@hdfcbank.com with your credit card number and contact details. Please include the complaint id TTU00019416042010 in the subject line of your email. As soon as we receive this information, we will initiate an enquiry and try and send you the letter at the earliest.

Regards, Customer Assistance, HDFC Bank

To
The Banking Ombudsman,
Jeevan Bharti Building,
Tower No-1, 7th Floor,
124, Cannought Circus,
New Delhi-110001.
AND
Chairman & Managing Director, HDFC Bank
Kamla Mill Compound, Senapati Bapat Marg,
Lower Parel, Next to Phoenix, Mumbai,
MAHARASHTRA-400012

Dear HDFC bank,

I am having HDFC bank Credit Card with Credit limit of 1, 13, 000 Indian Rupee, have just used 4600 Rs, and when was in Need of a transaction online which was urgent need of mine, it denied the transactions saying insufficient funds which in turn gave me a financially loss of USD 1600 this all happened on 4th May, 2010. When contacted the customer service my query was not solved and my complaint was not lodged. I even had a word with Mr Saurabh Kumar Credit card divison on chandigarh number and nothing was done. I even tried by resetting my password and using new password the transaction was denied. It was not once or twice I tried nearly 20 times and everything was working fine from my end my internet, my card number, my password.

I need the loss occurred to me to be reimbursed as it is not my fault and it always showed insufficient funds as I am using Forex Account. I needed the Credit Card utmost and it failed which gave me a financial loss of USD 1600. I have lodged an online complaint as well on 5th May, 2010 with complaint Number HBL=009-363-315' Complaint Form

Kindly reimburse the same loss to my account 5243 6816 0021 1984

Vivek Sharma
9356042450 vsharman@gmail.com
10th May, 2010.

Originally Posted by vsharman

To
The Banking Ombudsman,
Jeevan Bharti Building,
Tower No-1, 7th Floor,
124, Cannought Circus,
New Delhi-110001.
AND
Chairman & Managing Director, HDFC Bank
Kamla Mill Compound, Senapati Bapat Marg,
Lower Parel, Next to Phoenix, Mumbai,
MAHARASHTRA-400012

Dear HDFC bank,

I am having HDFC bank Credit Card with Credit limit of 1, 13, 000 Indian Rupee, have just used 4600 Rs, and when was in Need of a transaction online which was urgent need of mine, it denied the transactions saying insufficient funds which in turn gave me a financially loss of USD 1600 this all happened on 4th May, 2010. When contacted the customer service my query was not solved and my complaint was not lodged. I even had a word with Mr Saurabh Kumar Credit card divison on chandigarh number and nothing was done. I even tried by resetting my password and using new password the transaction was denied. It was not once or twice I tried nearly 20 times and everything was working fine from my end my internet, my card number, my password.

I need the loss occurred to me to be reimbursed as it is not my fault and it always showed insufficient funds as I am using Forex Account. I needed the Credit Card utmost and it failed which gave me a financial loss of USD 1600. I have lodged an online complaint as well on 5th May, 2010 with complaint Number HBL=009-363-315' Complaint Form

Kindly reimburse the same loss to my account 5243 6816 0021 1984

Vivek Sharma
9356042450 vsharman@gmail.com
10th May, 2010.

Dear Mr Sharma,

We apologize for the trouble you have had with your online transactions and are further sorry if our representatives have so far proved unhelpful. We would like to investigate this issue further – request you to write to us at talktous@hdfcbank.com with the id TTU00030406052010 mentioned in the subject line. Please mention your credit card number and contact details in the mail, so a bank representative may investigate and contact you as quickly as possible.

Also, we request you not to post sensitive information such as your credit card number on a public forum such as this, as it may lead to your account being compromised.

Regards, Customer Assistance, HDFC Bank

Dear Consumer Court,
After even talking to talk to us team above for last few months the result is NIL and they have even changed my card, but my loss is still not being discussed. And after so many investigations by HDFC BANK and talking to them for the revertback occured nothing to me just the loss of time. Kindly have a look in this matter I have even sent a registered letter to The Chairman on 22nd May and No response from their side as well. I think Bank just want to turn away from their fault. as they have proved themself by changing my card and sending me a new card.

Kindly Help me out.

Regards,

Vivek
9781 43 6699