I doubt there are few HDFC agents who misuse our information or accessed my a/c cause my a/c shows a debit of 5000rs when I called customer care back, they said that they don't know from where it got debited.HOW USELESS.
On 9th DEC I called hdfc for unknown charge of 110Rs and the amount was reversed but then that very day again I had 5000rs debited.
I am disappointed .It’s the third unknown charge and my card is not misused by anyone other than hdfc customer care.
My Card is always safe and never got misplaced. I didn’t use my card nearby any December date. And there is no possible case of cloning my details from nowhere other than hdfc.
On 9th DEC I had word with 5 customer care agents. I remember few names ADIVA, JASNIT, SANJIV KAPOOR.
I want the reversal of my charges in any ways. They couldn’t tell me the location also. And I issued no cheques to anyone so no ways of mistake from my end.
I want to hear soon from you guys. I want total justification and total reversal. We trusted the customer care. Please keep a check on people you hire.
IT’S SO DISSAPPOINTING.
I don’t trust Customer care UNSATISFACTORY SERVICES. It happened thrice

Originally Posted by kaulkriti

I doubt there are few HDFC agents who misuse our information or accessed my a/c cause my a/c shows a debit of 5000rs when I called customer care back, they said that they don't know from where it got debited.HOW USELESS.
On 9th DEC I called hdfc for unknown charge of 110Rs and the amount was reversed but then that very day again I had 5000rs debited.
I am disappointed .It’s the third unknown charge and my card is not misused by anyone other than hdfc customer care.
My Card is always safe and never got misplaced. I didn’t use my card nearby any December date. And there is no possible case of cloning my details from nowhere other than hdfc.
On 9th DEC I had word with 5 customer care agents. I remember few names ADIVA, JASNIT, SANJIV KAPOOR.
I want the reversal of my charges in any ways. They couldn’t tell me the location also. And I issued no cheques to anyone so no ways of mistake from my end.
I want to hear soon from you guys. I want total justification and total reversal. We trusted the customer care. Please keep a check on people you hire.
IT’S SO DISSAPPOINTING.
I don’t trust Customer care UNSATISFACTORY SERVICES. It happened thrice

Dear customer,

We would like to assure you that the bank follows elaborate security measures to ensure customer information stays confidential. However, we would like to investigate your complaint further. We request you to write to talktous@hdfcbank.com with the reference id TTU00143817122010 and your account number. A bank representative will check about these deductions and contact you shortly.

Regards, Customer Assistance, HDFC Bank

Originally Posted by kaulkriti

I doubt there are few HDFC agents who misuse our information or accessed my a/c cause my a/c shows a debit of 5000rs when I called customer care back, they said that they don't know from where it got debited.HOW USELESS.
On 9th DEC I called hdfc for unknown charge of 110Rs and the amount was reversed but then that very day again I had 5000rs debited.
I am disappointed .It’s the third unknown charge and my card is not misused by anyone other than hdfc customer care.
My Card is always safe and never got misplaced. I didn’t use my card nearby any December date. And there is no possible case of cloning my details from nowhere other than hdfc.
On 9th DEC I had word with 5 customer care agents. I remember few names ADIVA, JASNIT, SANJIV KAPOOR.
I want the reversal of my charges in any ways. They couldn’t tell me the location also. And I issued no cheques to anyone so no ways of mistake from my end.
I want to hear soon from you guys. I want total justification and total reversal. We trusted the customer care. Please keep a check on people you hire.
IT’S SO DISSAPPOINTING.
I don’t trust Customer care UNSATISFACTORY SERVICES. It happened thrice

Dear customer,

Just a reminder that we still haven’t heard from you. Request you to write to us at talktous@hdfcbank.com with your account number along with the reference id TTU00143817122010, so we may help resolve this matter at the earliest.

Regards, Customer Assistance, HDFC Bank